Facilities Operations Dispatch Coordinator

Talentify; Atlanta (GA); On-site; USD 42,000 - 49,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off and Holidays

Daily Pay

Job summary

Jones Lang LaSalle (JLL) in Atlanta is seeking a Facilities Operations Associate to monitor systems, respond to inquiries, and dispatch work orders. You will provide exceptional customer service, elevate emergencies, and collaborate with the operations team in a dynamic environment.

The role emphasizes data entry, issue prioritization, and proactive problem-solving, with a shift schedule of Sun-Thu, 4pm-12am. A related associate degree and 2+ years in facility administration are preferred.

Qualifications

• Associates degree in facilities management, building, business or related field.
• Years of relevant experience preferred.
• 2+ years experience with Facility or Property Administration preferred.
• Superior customer service skills and orientation.
• Ability to multitask and work without direct supervision.
• Proficient in MS Office; strong written, verbal and people skills.
• Strong organizational skills and collaborative style.

Responsibilities

• Research required information using available resources.
• Identify and elevate priority issues.
• Identify opportunities and suggest improvements.
• Route calls to appropriate resources.
• Complete all assigned callbacks.
• Monitor telephony queue time data to maximize productivity.
• Provide accurate, timely client work orders; ensure high customer satisfaction.
• Adhere to client-driven standards.
• Complete data entry using multiple work request apps.
• Maintain productivity statistics and performance metrics.
• Work well in a team or independently.
• Communicate clearly and professionally with customers.

Skills

Customer service

Multitasking

MS Office

Organization

Written & verbal comms

Interpersonal skills

Attention to detail

Dynamic environment

Education

Associates degree in facilities management or related field

Tools

MS Office

Job description

Jones Lang LaSalle (JLL) in Atlanta is seeking a Facilities Operations Associate to monitor systems, respond to inquiries, and dispatch work orders. You will provide exceptional customer service, elevate emergencies, and collaborate with the operations team in a dynamic environment.

The role emphasizes data entry, issue prioritization, and proactive problem-solving, with a shift schedule of Sun-Thu, 4pm-12am. A related associate degree and 2+ years in facility administration are preferred.