Facilities Operations Specialist

US AMR-Jones Lang LaSalle Americas, Inc.; Redmond (WA); On-site; USD 83,000 - 84,000; Full time

Job summary

JLL in Redmond, WA is seeking a Facilities Coordinator to support the Facilities Manager in operating and maintaining properties, delivering customer and client services, budgeting, procurement, and supplier management.

This role emphasizes 24/7 emergency on-site coverage, KPI/SLA monitoring, and collaboration to implement IFM best practices, with opportunities to impact facilities operations and client relations.

Qualifications

• Minimum of two years of industry experience in corporate environment or related setting.
• Excellent customer service, verbal and written communication skills.
• Ability to multi-task and organize responsibilities to meet portfolio goals.
• Basic knowledge of building systems for effective facility operations.
• Proficiency with computer platforms and facility management software.
• Availability for 24/7 emergency call support and site attendance as required.

Responsibilities

• Oversee delivery of maintenance and repair services with focus on client satisfaction.
• Interface with occupants and provide 24/7 emergency support on-site as needed.
• Support work order management and monitor monthly SLA performance.
• Collaborate to implement IFM best practices and drive innovations.
• Assist in budgeting and capital project planning with Facilities Manager.
• Develop annual plans and report on KPIs and program outcomes.
• Maximize vendor utilization and manage supplier contracts and spending.

Skills

Customer service

Communication skills

Multitasking

Building systems knowledge

MS Office/CMMS familiarity

Tools

CMMS

Job description

JLL in Redmond, WA is seeking a Facilities Coordinator to support the Facilities Manager in operating and maintaining properties, delivering customer and client services, budgeting, procurement, and supplier management.

This role emphasizes 24/7 emergency on-site coverage, KPI/SLA monitoring, and collaboration to implement IFM best practices, with opportunities to impact facilities operations and client relations.