Facilities Coordinator - 24/7 Ops & Client Care (Seattle)

US AMR-Jones Lang LaSalle Americas, Inc.; Seattle (WA); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

401(k) plan

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL is seeking a Facilities Coordinator in Seattle, WA to support the Facilities Manager in delivering comprehensive services for operating and maintaining properties. You will handle client relations, budgeting, procurement, and 24/7 emergency response to ensure high satisfaction and KPI performance.

You will collaborate across the account team to implement best practices, manage work orders with vendors, and contribute to annual planning and reporting.

Qualifications

• Two years of industry experience in a corporate environment, third‑party service provider, or consulting capacity.
• Excellent customer service, computer, managerial, verbal, and written communication skills.
• Ability to multi‑task and organize responsibilities to achieve portfolio goals.
• Basic knowledge of building systems including mechanical and electrical systems.
• Computer proficiency with software platforms and systems for facility management operations.
• Availability for 24/7 emergency call support and site attendance.
• Strong problem‑solving skills with ability to follow procedures.

Responsibilities

• Oversee delivery of maintenance and repair services while maintaining client satisfaction with Facility Management services.
• Interface with property occupants and provide 24/7 emergency call support with site attendance and escalation protocols.
• Support work order management for in‑house staff and vendors while meeting KPIs and monitoring monthly SLAs.
• Demonstrate collaboration within the account team by driving IFM best practices and innovations.
• Assist in development and management of operating and capital budgets and support the Facilities Manager on projects.
• Assist in annual management plans and drive KPI achievement for the facilities team.
• Oversee monthly, quarterly, and annual reporting for clients while maximizing supplier and contractor performance.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Problem solving

Teamwork

Tools

CMMS familiarity

Job description

JLL is seeking a Facilities Coordinator in Seattle, WA to support the Facilities Manager in delivering comprehensive services for operating and maintaining properties. You will handle client relations, budgeting, procurement, and 24/7 emergency response to ensure high satisfaction and KPI performance.

You will collaborate across the account team to implement best practices, manage work orders with vendors, and contribute to annual planning and reporting.