Facilities Coordinator

US AMR-Jones Lang LaSalle Americas, Inc.; Redmond (WA); On-site; USD 83,000 - 84,000; Full time

Job summary

JLL in Redmond, WA is seeking a Facilities Coordinator to support the Facilities Manager in operating and maintaining properties, delivering customer and client services, budgeting, procurement, and supplier management.

This role emphasizes 24/7 emergency on-site coverage, KPI/SLA monitoring, and collaboration to implement IFM best practices, with opportunities to impact facilities operations and client relations.

Qualifications

• Minimum of two years of industry experience in corporate environment or related setting.
• Excellent customer service, verbal and written communication skills.
• Ability to multi-task and organize responsibilities to meet portfolio goals.
• Basic knowledge of building systems for effective facility operations.
• Proficiency with computer platforms and facility management software.
• Availability for 24/7 emergency call support and site attendance as required.

Responsibilities

• Oversee delivery of maintenance and repair services with focus on client satisfaction.
• Interface with occupants and provide 24/7 emergency support on-site as needed.
• Support work order management and monitor monthly SLA performance.
• Collaborate to implement IFM best practices and drive innovations.
• Assist in budgeting and capital project planning with Facilities Manager.
• Develop annual plans and report on KPIs and program outcomes.
• Maximize vendor utilization and manage supplier contracts and spending.

Skills

Customer service

Communication skills

Multitasking

Building systems knowledge

MS Office/CMMS familiarity

Tools

CMMS

Job description

$83,033 - $83,034/yearly Posted 2 Days Ago Full Time Less than 10 Applies

Redmond, WA 98052

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

As a Facilities Coordinator at JLL, you'll play a critical role in supporting the Facilities Manager in delivering comprehensive services to operate and maintain properties including customer/client services, financial management, facility maintenance, procurement, and supplier management while developing strong client relationships with key representatives to support corporate real estate goals and objectives. This essential position requires you to work collaboratively with the Facilities Manager to oversee delivery of maintenance and repair services while maintaining client satisfaction and supporting programs to increase customer satisfaction through effective interface with property occupants. You'll be responsible for 24/7 emergency call support and site attendance while following established escalation procedures and incident reporting protocols to ensure seamless operations. This position offers the opportunity to make a significant impact on facility operations by meeting or exceeding site Key Performance Indicators (KPIs), assisting with Service Level Agreement (SLA) monitoring, and driving development and implementation of IFM best practices and innovations. By joining our collaborative team, you'll contribute directly to JLL's commitment to delivering exceptional facilities management solutions while advancing your career in a dynamic environment that values teamwork, client relationship development, and operational excellence in property management and maintenance services.

What your day-to-day will look like

• Work with Facilities Manager to oversee delivery of maintenance and repair services while maintaining client satisfaction with Facility Management services and supporting customer satisfaction programs
• Interface with property occupants and provide 24/7 emergency call support with site attendance while following established escalation procedures and incident reporting protocols
• Support work order management for in-house staff and vendors while meeting or exceeding site KPIs and assisting with monthly SLA monitoring to identify challenges and plan corrective actions
• Demonstrate strong collaboration and teamwork within the account team by driving development and implementation of IFM best practices and innovations
• Assist in development and management of operating and capital budgets while supporting the Facilities Manager in implementation of short and long-term client projects
• Assist in development and implementation of annual management plans while accomplishing key performance indicators identified by the Facilities Manager
• Oversee appropriate monthly, quarterly, and annual reporting for clients while maximizing utilization of suppliers, preferred vendors/contractors, and M/WBE spending levels.

Required Qualifications

• Minimum of two years of industry experience in corporate environment, third-party service provider, or consulting capacity
• Excellent customer service, computer, managerial, verbal, and written communication skills for effective stakeholder interaction
• Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives while managing multiple priorities
• Basic knowledge of building systems including mechanical and electrical systems for effective facility operations support
• Computer proficiency with ability to utilize various software platforms and systems for facility management operations
• Availability for 24/7 emergency call support and site attendance as required for critical facility operations
• Strong problem-solving skills with ability to follow established procedures and escalation protocols effectively.

Preferred Qualifications

• Experience with Computerized Maintenance Management Systems (CMMS) for enhanced work order and maintenance coordination
• Background in budget development and financial management within facilities or property management environments
• Knowledge of procurement processes and supplier management including contract development and vendor coordination
• Understanding of Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) in facilities management contexts
• Experience with compliance requirements including audit standards and regulatory protocols in commercial real estate
• Background in project management and implementation of facility improvement initiatives
• Familiarity with Minority/Women owned Business Enterprise (M/WBE) requirements and supplier diversity programs.

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position

83,033.00 – 83,033.60 USD per year