Facilities Operations & Services Manager

Texas Apartment Association; Georgia; On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Competitive wage

Comprehensive benefits

401(k) with company match

Employee scholarship program

Job summary

The Michaels Organization is seeking an experienced administrative leader to oversee call center and facilities support, ensuring top‑notch resident service and efficient maintenance dispatch. Candidates should have a minimum of three years of admin experience and supervisory capability.

Proficiency in Microsoft Office and on-site rental systems is required, along with a valid driver’s license and a high school diploma.

Qualifications

• Background check and drug screening required.
• At least 3 years administrative experience.
• At least 1 year management/supervisory experience.
• Proficient in Microsoft Office and on-site rental system.

Responsibilities

• Lead and guide call center personnel.
• Hire, train, evaluate, and counsel staff; terminate as needed.
• Dispatch work orders to Maintenance Technicians.
• Resolve resident issues to ensure quality service.
• Prepare letters, reports, and schedule meetings.
• Maintain confidential files and prepare monthly reports.
• Assist with RFPs, scopes of work, and vendor bids.

Skills

Teamwork

Fast-paced

Under pressure

Reading/Writing

Prioritization

Follow instructions

Problem-solving

Professional demeanor

Education

High School Diploma or GED

Valid Driver's License

Legal certifications required by law

MMS training courses

Tools

Microsoft Office

Rental system

Job description

The Michaels Organization is seeking an experienced administrative leader to oversee call center and facilities support, ensuring top‑notch resident service and efficient maintenance dispatch. Candidates should have a minimum of three years of admin experience and supervisory capability.

Proficiency in Microsoft Office and on-site rental systems is required, along with a valid driver’s license and a high school diploma.