Facilities Operations Leader

The Michaels Organization; Fort Benning (GA); On-site; USD 45,000 - 75,000; Full time

Job summary

The Michaels Organization is seeking a capable administrative leader for its Facilities team at Fort Benning. The role focuses on directing call center personnel, supervising staff, and ensuring efficient dispatch of work orders to Maintenance Technicians.

You will also manage administrative tasks, records, and reporting, while helping with procurement, vendor liaison, and construction-related documentation within a dynamic residential real estate environment.

Qualifications

• High School Diploma or GED required.
• Valid Driver's License and acceptable driving record.
• All specific certifications required by law.
• Must successfully complete MMS training.

Responsibilities

• Provide leadership to call center personnel.
• Supervise, hire, train, evaluate, counsel, and terminate staff as needed.
• Ensure policies for dispatching work orders to Maintenance Technicians are followed.
• Resolve resident issues to maintain quality customer service.
• Assist with general administrative tasks and records management.
• Support procurement and preparation of RFPs and scopes of work.

Skills

Teamwork

Fast-paced

Deadline-driven

Reading/Writing

Prioritization

Instruction-following

Problem-solving

Professional conduct

Education

HS Diploma

Driver's License

Certifications

MMS training

Tools

MS Office

Rental system

Job description

The Michaels Organization is seeking a capable administrative leader for its Facilities team at Fort Benning. The role focuses on directing call center personnel, supervising staff, and ensuring efficient dispatch of work orders to Maintenance Technicians.

You will also manage administrative tasks, records, and reporting, while helping with procurement, vendor liaison, and construction-related documentation within a dynamic residential real estate environment.