Facility Operation Mgr

Texas Apartment Association; Georgia; On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Competitive wage

Comprehensive benefits

401(k) with company match

Employee scholarship program

Job summary

The Michaels Organization is seeking an experienced administrative leader to oversee call center and facilities support, ensuring top‑notch resident service and efficient maintenance dispatch. Candidates should have a minimum of three years of admin experience and supervisory capability.

Proficiency in Microsoft Office and on-site rental systems is required, along with a valid driver’s license and a high school diploma.

Qualifications

• Background check and drug screening required.
• At least 3 years administrative experience.
• At least 1 year management/supervisory experience.
• Proficient in Microsoft Office and on-site rental system.

Responsibilities

• Lead and guide call center personnel.
• Hire, train, evaluate, and counsel staff; terminate as needed.
• Dispatch work orders to Maintenance Technicians.
• Resolve resident issues to ensure quality service.
• Prepare letters, reports, and schedule meetings.
• Maintain confidential files and prepare monthly reports.
• Assist with RFPs, scopes of work, and vendor bids.

Skills

Teamwork

Fast-paced

Under pressure

Reading/Writing

Prioritization

Follow instructions

Problem-solving

Professional demeanor

Education

High School Diploma or GED

Valid Driver's License

Legal certifications required by law

MMS training courses

Tools

Microsoft Office

Rental system

Job description

Overview

The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives - ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. With this passion at the forefront of our business, Michaels teammates can be proud to be a part of the extraordinary, every day.

Responsibilities

Management/Personnel

• 1. Provide successful leadership techniques and guidance to call center personnel.
• 2. Supervise, hire, train, evaluate, counsel, and when necessary terminate call center personnel.
• 3. Ensure proper policies and procedures are followed for dispatching work orders to the Maintenance Technicians.
• 4. Resolve resident issues when necessary to ensure quality customer service.

Administrative

• 1. General administrative work such as preparing letters, memorandums, and general correspondence, returning phone calls, coordinating meetings, taking meeting minutes, scheduling training, etc.
• 2. Records and maintains complex, confidential, or involved files, records, schedules, and spreadsheets related to Facilities projects, programs, renovations, and personnel issues.
• 3. Performs a variety of statistical and accounting duties and compiles data for preparation of monthly financial reports and/or periodic reports.
• 4. Acts as a liaison between suppliers, vendors, and contacts.
• 5. Assists with the preparation of RFPs (requests for pricing), scopes of work and construction or service contracts/agreements as directed.
• 6. Assists with procurement of goods & services. Research products and obtain competitive bids/cost estimates.

Human Resources/Risk Management

• 1. Provides human resources support to all facilities team members to include processing payroll, address changes, direct deposit requests, insurance, new hire and termination documentation and distribution of payroll records to supervisors on a weekly basis.
• 2. Tracks all incidents and reporting related to work place injuries and residential property matters.

IT/Communications

• 1. Assists with IT and Communications support acting a as liaison between telephone, cable and internet providers for all Villages of Benning buildings.
• 2. Acts as liaison between the corporate IT Department and on-site personnel to resolve computer related issues.

Qualifications

Required Experience:

• 1. Must be able to pass background investigation and drug test screening.
• 2. Minimum 3 years administrative experience.
• 3. Minimum 1 year demonstrated management and supervisory skills sufficient to lead, direct, evaluate, and mentor subordinate and peer employee staff.
• 4. Proficient in all Microsoft Office Programs and the on-site rental system as applicable to job responsibilities.

Required Education/Training:

• 1. High School Diploma or GED
• 2. Valid Driver's License and acceptable driving record.
• 3. All specific certifications required by law.
• 4. Must successfully complete all required courses, classes, and training provided by MMS.

Required Skills and Abilities:

• 1. Must be able to work as part of a team, as well as complete assignments independently.
• 2. Must be able to work in a fast-paced and customer service-oriented environment.
• 3. Perform duties under pressure and meet deadlines in a timely manner.
• 4. Must be able to read and write legibly to complete required maintenance reports and requests, review manuals and operating instructions, read cautionary labels, and respond to written instruction from staff and residents.
• 5. Prioritize and manage daily workload to ensure successful completion.
• 6. Take instructions from supervisors.
• 7. Exercise problem-solving skills.
• 8. Interact with co-workers, supervisors, vendors, residents, guests, and the public in a professional and pleasant manner.

Working Conditions:

• 1. Must be flexible and able to work evenings, weekends and holidays if required for emergency situations.
• 2. Frequently indoors & outdoors in all conditions.
• 3. Occasional need to operate company provided transportation and/or personal transportation to perform routine job responsibilities.
• 4. Working in a maintenance environment may result in occasional exposure to dust, fumes, solvents, adhesives, variable lighting conditions and noise.

Salary Range Information:

The range displayed on each job posting reflects the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Rewards & Benefits:

We know Michaels' promise of lifting lives starts with our teammates, so making sure every single teammate is happy, healthy, and set up for a successful future is important to us. As part of our team, you will enjoy a competitive wage, a comprehensive benefit package which includes Medical, Dental, Vision, prescription, etc., generous paid time off, a 401 (k) plan with a company match, and so much more. We believe in education – and in taking care of our own – so as an added incentive your children will be able to apply for the Michaels Employee Scholarship Program.

• Help make the world a better place in a team-oriented environment.
• Grow with our organization through various professional development opportunities.
• Collaborate and thrive in a company culture where all are welcome

Michaels teammates make a difference in the lives of residents, colleagues, and the communities where we live and work every day. To learn more about the total rewards we offer please visit our website.

Salary Range

$21.00 - $26.00 per hour