Facility Operation Mgr

The Michaels Organization; Fort Benning (GA); On-site; USD 45,000 - 75,000; Full time

Job summary

The Michaels Organization is seeking a capable administrative leader for its Facilities team at Fort Benning. The role focuses on directing call center personnel, supervising staff, and ensuring efficient dispatch of work orders to Maintenance Technicians.

You will also manage administrative tasks, records, and reporting, while helping with procurement, vendor liaison, and construction-related documentation within a dynamic residential real estate environment.

Qualifications

• High School Diploma or GED required.
• Valid Driver's License and acceptable driving record.
• All specific certifications required by law.
• Must successfully complete MMS training.

Responsibilities

• Provide leadership to call center personnel.
• Supervise, hire, train, evaluate, counsel, and terminate staff as needed.
• Ensure policies for dispatching work orders to Maintenance Technicians are followed.
• Resolve resident issues to maintain quality customer service.
• Assist with general administrative tasks and records management.
• Support procurement and preparation of RFPs and scopes of work.

Skills

Teamwork

Fast-paced

Deadline-driven

Reading/Writing

Prioritization

Instruction-following

Problem-solving

Professional conduct

Education

HS Diploma

Driver's License

Certifications

MMS training

Tools

MS Office

Rental system

Job description

Overview

The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives - ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. With this passion at the forefront of our business, Michaels teammates can be proud to be a part of the extraordinary, every day.

Responsibilities

Management/Personnel

• 1. Provide successful leadership techniques and guidance to call center personnel.
• 2. Supervise, hire, train, evaluate, counsel, and when necessary terminate call center personnel.
• 3. Ensure proper policies and procedures are followed for dispatching work orders to the Maintenance Technicians.
• 4. Resolve resident issues when necessary to ensure quality customer service.

Administrative

• 1. General administrative work such as preparing letters, memorandums, and general correspondence, returning phone calls, coordinating meetings, taking meeting minutes, scheduling training, etc.
• 2. Records and maintains complex, confidential, or involved files, records, schedules, and spreadsheets related to Facilities projects, programs, renovations, and personnel issues.
• 3. Performs a variety of statistical and accounting duties and compiles data for preparation of monthly financial reports and/or periodic reports.
• 4. Acts as a liaison between suppliers, vendors, and contacts.
• 5. Assists with the preparation of RFPs (requests for pricing), scopes of work and construction or service contracts/agreements as directed.
• 6. Assists with procurement of goods & services. Research products and obtain competitive bids/cost estimates.

Human Resources/Risk Management

• 1. Provides human resources support to all facilities team members to include processing payroll, address changes, direct deposit requests, insurance, new hire and termination documentation and distribution of payroll records to supervisors on a weekly basis.
• 2. Tracks all incidents and reporting related to work place injuries and residential property matters.

IT/Communications

• 1. Assists with IT and Communications support acting a as liaison between telephone, cable and internet providers for all Villages of Benning buildings.
• 2. Acts as liaison between the corporate IT Department and on-site personnel to resolve computer related issues.

Qualifications

Required Experience

• 1. Must be able to pass background investigation and drug test screening.
• 2. Minimum 3 years administrative experience.
• 3. Minimum 1 year demonstrated management and supervisory skills sufficient to lead, direct, evaluate, and mentor subordinate and peer employee staff.
• 4. Proficient in all Microsoft Office Programs and the on-site rental system as applicable to job responsibilities.

Required Education/Training

• 1. High School Diploma or GED
• 2. Valid Driver's License and acceptable driving record.
• 3. All specific certifications required by law.
• 4. Must successfully complete all required courses, classes, and training provided by MMS.

Required Skills and Abilities

• 1. Must be able to work as part of a team, as well as complete assignments independently.
• 2. Must be able to work in a fast-paced and customer service-oriented environment.
• 3. Perform duties under pressure and meet deadlines in a timely manner.
• 4. Must be able to read and write legibly to complete required maintenance reports and requests, review manuals and operating instructions, read cautionary labels, and respond to written instruction from staff and residents.
• 5. Prioritize and manage daily workload to ensure successful completion.
• 6. Take instructions from supervisors.
• 7. Exercise problem-solving skills.
• 8. Interact with co-workers, supervisors, vendors, residents, guests, and the public in a professional and pleasant manner.

Working Conditions

• 1. Must be flexible and able to work evenings, weekends and holidays if required for emergency situations.
• 2. Frequently indoors & outdoors in all conditions.
• 3. Occasional need to operate company provided transportation and/or personal transportation to perform routine job responsibilities.
• 4. Working in a maintenance environment may result in occasional exposure to dust, fumes, solvents, adhesives, variable lighting conditions and noise.

Salary Range Information

The range displayed on each job posting reflects the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Rewards & Benefits

We know Michaels' promise of lifting lives starts with our teammates, so making sure every single teammate is happy, healthy, and set up for a successful future is important to us. As part of our team, you will enjoy a competitive wage, a comprehensive benefit package which includes Medical, Dental, Vision, prescription, etc., generous