Community Operations Lead

Texas Apartment Association; Georgia; On-site; USD 55,000 - 62,000; Full time

Job summary

The Michaels Organization is seeking an Assistant Community Director to support daily operations, residents, staff, and budget management. The role involves supervising office staff, handling resident concerns, and assisting in preparing reports and audits.

You will coordinate with the Community Director, ensure policy compliance, lead resident meetings, and help with marketing and occupancy initiatives at a multi-family community. Strong customer service and leadership skills are essential.

Qualifications

• Must have at least five years in a customer service related field, preferably in multi-family property management.
• Must be able to pass background check and drug screen.

Responsibilities

• Train, direct and oversee office staff to ensure efficient workflow.
• Handle resident issues and respond to surveys, emails, and calls to ensure timely resolution.
• Assist Community Director with annual budget preparation.
• Prepare and review periodic reports (weekly, monthly, quarterly, annual).
• Monitor and approve timesheets in payroll system.
• Lead quarterly resident meetings and address resident concerns.
• Collaborate with bookkeeper to ensure timely rent collection and delinquency management.
• Coordinate make-ready maintenance with Turn Supervisor for incoming applicants.
• Review monthly newsletter prior to Community Director approval.
• Draft correspondence to residents and stakeholders for Community Director review.
• Enforce Resident Guidelines and perform health and safety inspections.
• Assist in devising marketing strategies to attract residents.
• Liaise with Partners and provide data as requested.
• Represent the company professionally and perform other duties as assigned.

Skills

Customer service

Team leadership

Communication (oral)

Communication (written)

Scheduling

Budget oversight

Tenant relations

Problem solving

Multitasking

Training staff

Meeting coordination

Vendor coordination

Compliance understanding

Public speaking

Decision making

Education

High School Diploma or equivalent

Valid Driver’s License

ARM® designation within 1 year

MMS coursework/training completion

Tools

Microsoft Office

Word

Excel

Community management software

Job description

The Michaels Organization is seeking an Assistant Community Director to support daily operations, residents, staff, and budget management. The role involves supervising office staff, handling resident concerns, and assisting in preparing reports and audits.

You will coordinate with the Community Director, ensure policy compliance, lead resident meetings, and help with marketing and occupancy initiatives at a multi-family community. Strong customer service and leadership skills are essential.