Facilities Operations Lead — Training & Member Experience

lifetime; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Life Time is seeking a Facility Operations Assistant Manager to support the Facilities Operations Manager in delivering clean, functioning facilities and exceptional customer service. This role covers assisting with club spaces, staff training, and stepping in when the Manager is unavailable.

The successful candidate will work a flexible schedule aligned with the Operations team, participate in safety committees, and help maintain OSHA compliance while engaging with members and staff.

Qualifications

• High School Diploma or GED required.
• CPR/AED certification required within the first 30 days of hire.
• 1 year of customer service experience.
• Aquatic Facilities Operator Certification (AFO) required.
• Certified Pool Operator license (CPO) within 3 months of hire.
• Must be available to work a flexible schedule to meet the needs of the business.

Responsibilities

• Assists staff in maintaining locker rooms, fitness floors, common areas, and amenities.
• Responds to member feedback with urgency and provides follow up communication with solutions.
• Assists the manager with monthly and annual budget recommendations.
• Assists in training team members through providing on going training, coaching, counseling, and continuous feedback.
• Serves on the club Safety Committee ensuring policies and regulations are in compliance with OSHA regulations.
• Assists with the recruiting and interviewing for the Operations department.
• Attends weekly department head, Operations department, and all club meetings.
• Builds positive relationship with members while gathering feedback.
• Coordinates and creates Operations staff schedules.

Skills

Customer service

Education

High School Diploma or GED

College degree in business, hospitality, or related field

Job description

Life Time is seeking a Facility Operations Assistant Manager to support the Facilities Operations Manager in delivering clean, functioning facilities and exceptional customer service. This role covers assisting with club spaces, staff training, and stepping in when the Manager is unavailable.

The successful candidate will work a flexible schedule aligned with the Operations team, participate in safety committees, and help maintain OSHA compliance while engaging with members and staff.