Facilities Operations Lead: Training & Member Experience

Life Time Inc.; Westwood (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Fully subsidized gym membership

Product and service discounts

401(k) retirement plan with company ‑‑

Training and professional development

Paid sick leave

Job summary

Life Time Inc. is seeking a Facility Operations Assistant Manager to support the manager in delivering clean, safe facilities and excellent member service. The role involves training staff, coordinating schedules, and stepping in when the Manager is not present.

Candidates should have a high school diploma or GED, CPR/AED within 30 days, and relevant certifications (AFO, CPO). A year of customer service experience is preferred, with a flexible schedule to meet business needs.

Qualifications

• Minimum High School Diploma or GED, CPR/AED within 30 days
• AFO certification required; CPO license within 3 months of hire
• 1 year of customer service experience preferred

Responsibilities

• Assist Facility Operations Manager in delivering clean, safe facilities
• Support budget recommendations and cost controls
• Provide ongoing staff training, coaching, and feedback
• Coordinate and create Operations staff schedules and attend department meetings
• Engage with members to gather feedback and resolve issues
• Ensure OSHA policies compliance and safety practices

Skills

Customer service

Training teammates

Coaching

Scheduling

Education

High School Diploma or GED

CPR/AED certification

Aquatic Facilities Operator Certification (AFO)

Certified Pool Operator license (CPO)

Job description

Life Time Inc. is seeking a Facility Operations Assistant Manager to support the manager in delivering clean, safe facilities and excellent member service. The role involves training staff, coordinating schedules, and stepping in when the Manager is not present.

Candidates should have a high school diploma or GED, CPR/AED within 30 days, and relevant certifications (AFO, CPO). A year of customer service experience is preferred, with a flexible schedule to meet business needs.