Facilities Operations Lead — Member Experience & Safety

Life Time Inc.; Commerce Charter Township (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

Life Time is seeking a Facility Operations Assistant Manager to support the Facility Operations Manager in delivering clean, safe, and inviting club spaces while providing exceptional member service.

The role involves staff training, scheduling, budgeting support, safety compliance, and participating in weekly meetings. Flexibility with hours is required as shifts rotate with the Manager.

Qualifications

• High School Diploma or GED required.
• CPR/AED certification within 30 days of hire.
• 1 year of customer service experience.
• Aquatic Facilities Operator Certification (AFO) required.
• Certified Pool Operator license (CPO) within 3 months of hire.

Responsibilities

• Assists staff in maintaining locker rooms, fitness floors, common areas, and amenities
• Responds to member feedback with urgency and provides follow up communication with solutions
• Assists the manager with monthly and annual budget recommendations
• Assists in training team members through providing ongoing training, coaching, counseling, and continuous feedback
• Serves on the club Safety Committee ensuring policies and regulations are in compliance with OSHA regulations
• Assists with the recruiting and interviewing for the Operations department
• Attends weekly department head, Operations department, and all club meetings
• Builds positive relationship with members while gathering feedback
• Coordinates and creates Operations staff schedules

Job description

Life Time is seeking a Facility Operations Assistant Manager to support the Facility Operations Manager in delivering clean, safe, and inviting club spaces while providing exceptional member service.

The role involves staff training, scheduling, budgeting support, safety compliance, and participating in weekly meetings. Flexibility with hours is required as shifts rotate with the Manager.