Facilities Operations Lead | Training & Member Experience

lifetime

Commerce Charter Township (MI)

On-site

USD 45,000 - 65,000

Full time

4 days ago

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Job summary

Life Time is seeking a Facility Operations Assistant Manager to support the Facility Operations Manager in delivering clean, functioning facilities and excellent customer service. You will assist with club spaces, train staff, and provide managerial support when the Manager is not present.

The role requires flexibility to work opposite the Manager's schedule. Responsibilities include maintaining locker rooms and fitness areas, addressing member feedback, helping with budget recommendations,

Qualifications

High School Diploma or GED.
CPR/AED certification required within the first 30 days of hire.
1 year of customer service experience.
Aquatic Facilities Operator Certification (AFO).
Certified Pool Operator license (CPO) within 3 months of hire.
Must be available to work a flexible schedule to meet the needs of the business.

Responsibilities

Assists staff in maintaining locker rooms, fitness floors, common areas, and amenities.
Responds to member feedback with urgency and provides follow up communication with solutions.
Assists the manager with monthly and annual budget recommendations.
Assists in training team members through providing on going training, coaching, counseling, and continuous feedback.
Serves on the club Safety Committee ensuring policies and regulations are in compliance with OSHA regulations.
Assists with the recruiting and interviewing for the Operations department.
Attends weekly department head, Operations department, and "all club" meetings.
Builds positive relationship with members while gathering feedback.
Coordinates and creates Operations staff schedules.