Facilities Operations & Key Control Specialist

University of Maryland; College Park (MD); On-site; USD 48,000 - 58,000; Full time

Job summary

University of Maryland, College Park, is seeking a Program Management Specialist for Facilities Management's Customer Response Center. The role focuses on key control, access management, and documentation, coordinating with campus customers and facilities units to ensure continuity of operations.

The position supports 24/7 operations, including emergencies, with a strong emphasis on data accuracy, reporting, and service coordination.

Qualifications

• Bachelor's degree required.
• Two years experience in administrative staff work.
• Preference for experience in scheduling/dispatch/call center environments.
• Experience using office automation software.

Responsibilities

• Manage key control and access-related operations, issuing, receiving, tracking, auditing, and documenting transactions.
• Serve as operational point of contact for campus customers and facilities staff regarding access and facilities services.
• Support processing of routine and emergency facilities service requests, dispatch, and incident tracking; assist with building systems monitoring.

Skills

Administrative staff experience

Customer service

Data analysis basics

Education

Bachelor's degree

Tools

Office automation software

Job description

University of Maryland, College Park, is seeking a Program Management Specialist for Facilities Management's Customer Response Center. The role focuses on key control, access management, and documentation, coordinating with campus customers and facilities units to ensure continuity of operations.

The position supports 24/7 operations, including emergencies, with a strong emphasis on data accuracy, reporting, and service coordination.