Program Operations & Client Services Specialist

University of Maryland; United States; Hybrid; USD 51,000 - 61,000; Full time

Job summary

University of Maryland in College Park is seeking a Program Administrative Specialist for the Maryland Business Opportunity Center to provide administrative, operational, and client-assessment support across the statewide program. You will interpret guidelines, manage intake, and help ensure accurate reporting while supporting the Program Director, advisors, and partner organizations.

Telework is part of the role; frequent travel within Maryland may be required.

Qualifications

• Bachelor's degree required.
• Four years of administrative staff experience.
• Strong written and oral communication skills.
• Ability to handle sensitive materials with discretion.
• Experience with data collection, analysis, and reporting.

Responsibilities

• Coordinate daily MBOC operations including schedules, intake processing, and documentation tracking.
• Maintain accurate client, program, eligibility, metrics, and compliance records in CRM and reporting platforms.
• Provide guidance on procurement readiness, documentation, and program requirements.
• Evaluate submissions for completeness and alignment with standards; escalate when needed.
• Draft program announcements and coordinate logistics for workshops and outreach events.

Skills

Organizational skills

Communication skills

Problem-solving

Data analysis

Education

Bachelor’s degree

Tools

CRM systems

Workday

Procurement tools

Job description

University of Maryland in College Park is seeking a Program Administrative Specialist for the Maryland Business Opportunity Center to provide administrative, operational, and client-assessment support across the statewide program. You will interpret guidelines, manage intake, and help ensure accurate reporting while supporting the Program Director, advisors, and partner organizations.

Telework is part of the role; frequent travel within Maryland may be required.