Campus Facilities & Resident Experience Coordinator

COCM (Capstone On‐Campus Management; College Park (MD); On-site; USD 32,000 - 34,000; Full time

Job summary

Capstone On-Campus Management (COCM) is seeking a Facilities Coordinator to provide essential administrative support to the Maintenance Department of a student apartment community at The University of Maryland, College Park. Responsibilities include data entry, report generation, scheduling contractors, and maintaining resident relations.

The role requires strong organizational skills, ability to manage work orders, and effective communication with residents, staff, and vendors.

Qualifications

• Associate's degree required; bachelor’s degree preferred.
• 1–2 years of clerical/office administrative support or facilities/property management experience.
• Strong interpersonal and communication skills; ability to interact with residents, staff, and contractors.
• Excellent customer service orientation.
• Highly organized with attention to detail; manage work orders, schedules, and office operations efficiently.
• Proficient in Microsoft Office (Word, Excel, Outlook) and basic database/work order systems.
• Able to work independently and collaboratively; proactive in problem solving and process improvement.
• Able to inspect residential units and support operational logistics during high-demand periods (turn).
• Be able to lift or move up to 35 pounds.

Responsibilities

• Serve as central communication hub for the facilities office with high visibility.
• Communicate with residents via email, phone, and in person; address inquiries.
• Ensure resident questions and issues are resolved properly.
• Coordinate with the Associate Director-Resident Experience on action steps and resolutions.
• Organize and close work orders; manage all key operations as needed.
• Maintain an organized, welcoming office environment for residents.
• Assist with turn-related operations and provide administrative support to the office.
• Prepare reports and assist with site inspections as needed.
• Coordinate with contractors and communicate needs; ensure responsive communication.

Skills

Strong interpersonal skills

Written and verbal communication

Customer service

Problem solving

Organizational skills

Microsoft Office Suite

Education

Associate's degree

Bachelor's degree in business administration or related field

Tools

Work order systems

Database systems

Job description

Capstone On-Campus Management (COCM) is seeking a Facilities Coordinator to provide essential administrative support to the Maintenance Department of a student apartment community at The University of Maryland, College Park. Responsibilities include data entry, report generation, scheduling contractors, and maintaining resident relations.

The role requires strong organizational skills, ability to manage work orders, and effective communication with residents, staff, and vendors.