Program Operations & Client Services Specialist

Usmd; College Park (MD); Hybrid; USD 51,000 - 61,000; Full time

Job summary

University of Maryland, College Park is seeking a Program Administrative Specialist to support the Maryland Business Opportunity Center (MBOC). The role emphasizes coordinating operations, intake processing, and documentation while ensuring compliance and guidance to clients and staff.

Responsibilities include liaison activities with partners, event coordination, and compiling reports from CRM data for management.

Qualifications

• Bachelor's Degree required.
• Four years of administrative staff experience.
• Ability to manage data, communicate clearly, and handle sensitive materials with discretion.

Responsibilities

• Coordinate daily MBOC operations, including schedules, intake processing, and documentation tracking.
• Serve as a liaison among clients, advisors, and partners; coordinate communications and events.
• Prepare monthly, quarterly, and annual reports using CRM data and submissions.
• Maintain accurate records and ensure compliance with program guidelines.

Skills

Administrative Support

CRM Software

Data Analysis

Communication Skills

Travel Coordination

Prioritization

Education

Bachelor's Degree

Tools

NeoSerra CRM

Workday

Procurement Tools

Job description

University of Maryland, College Park is seeking a Program Administrative Specialist to support the Maryland Business Opportunity Center (MBOC). The role emphasizes coordinating operations, intake processing, and documentation while ensuring compliance and guidance to clients and staff.

Responsibilities include liaison activities with partners, event coordination, and compiling reports from CRM data for management.