Facilities Coordinator

COCM (Capstone On‐Campus Management; College Park (MD); On-site; USD 32,000 - 34,000; Full time

Job summary

Capstone On-Campus Management (COCM) is seeking a Facilities Coordinator to provide essential administrative support to the Maintenance Department of a student apartment community at The University of Maryland, College Park. Responsibilities include data entry, report generation, scheduling contractors, and maintaining resident relations.

The role requires strong organizational skills, ability to manage work orders, and effective communication with residents, staff, and vendors.

Qualifications

• Associate's degree required; bachelor’s degree preferred.
• 1–2 years of clerical/office administrative support or facilities/property management experience.
• Strong interpersonal and communication skills; ability to interact with residents, staff, and contractors.
• Excellent customer service orientation.
• Highly organized with attention to detail; manage work orders, schedules, and office operations efficiently.
• Proficient in Microsoft Office (Word, Excel, Outlook) and basic database/work order systems.
• Able to work independently and collaboratively; proactive in problem solving and process improvement.
• Able to inspect residential units and support operational logistics during high-demand periods (turn).
• Be able to lift or move up to 35 pounds.

Responsibilities

• Serve as central communication hub for the facilities office with high visibility.
• Communicate with residents via email, phone, and in person; address inquiries.
• Ensure resident questions and issues are resolved properly.
• Coordinate with the Associate Director-Resident Experience on action steps and resolutions.
• Organize and close work orders; manage all key operations as needed.
• Maintain an organized, welcoming office environment for residents.
• Assist with turn-related operations and provide administrative support to the office.
• Prepare reports and assist with site inspections as needed.
• Coordinate with contractors and communicate needs; ensure responsive communication.

Skills

Strong interpersonal skills

Written and verbal communication

Customer service

Problem solving

Organizational skills

Microsoft Office Suite

Education

Associate's degree

Bachelor's degree in business administration or related field

Tools

Work order systems

Database systems

Job description

Job Title: Facilities Coordinator

Location: South Campus Commons at The University of Maryland College Park, MD

Reports to: Associate Director Maintenance Operations

Salary: $23.00-$25.00 per hour and a comprehensive benefits package

FLSA Status: Non-Exempt

Summary

The Facilities Coordinator is responsible for providing administrative support for the Maintenance Department of a student apartment community. Duties include but are not limited to data entry, report creation and generation, scheduling contractors, enforcing site and company policies, communicating effectively, managing keys, providing customer service, and project-based work. Projecting a professional image through in-person and telephone interaction with all internal and external customers is essential.

Essential Duties and Responsibilities

• Serves as central communication hub for SCC facilities office with high office visibility.
• Communicate directly with residents including emails, phone, and face to face conversations.
• Answers resident inquiries and ensures that residents’ questions/problems have been handled properly.
• Work with Associate Director-Resident Experience in ensuring resident issues have been communicated in action steps and when resolved.
• Organize work orders and ensure work orders have been closed.
• Administer all key operations as needed.
• Maintains office organization and creates a welcoming environment for residents.
• Assists Facilities Office with all turn-related operations.
• Administratively support the office including preparing all reports as needed.
• Inspect units as needed during the turn process.
• Communicate and assist contractors as needed.
• Facilitates an appropriate level of responsiveness and communication to understand resident needs and maintain effective customer service.
• Analyzes situations and develops possible solutions and recommendations for consideration.
• Skill in the use of computerized office systems and software programs that perform word processing, spreadsheet, and database programs.
• Assist the Director, Associate Director - Facilities with other duties/projects as assigned.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision and distance vision.

Education/Experience/Skills Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate's degree required; bachelor's degree in business administration, facilities management, or related field preferred.
• 1-2 years of experience in clerical/office administrative support or property/facilities management, preferably in a residential or campus setting.
• Strong interpersonal and communication skills (written and verbal), with the ability to effectively interact with residents, staff, and contractors
• Ability to provide high-level customer service.
• Highly organized with strong attention to detail; able to manage work orders, schedules, and office operations efficiently.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and database or work order systems.
• Ability to work both independently and collaboratively, demonstrating initiative in problem-solving and process improvement.
• Comfortable inspecting residential units and supporting operational logistics during high-demand periods such as turn.
• Be able to lift or move up to 35 pounds.

Other Information

Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K.

If you are unable to apply because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible.

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.