Facilities Operations & Guest Experience Lead

Cushman & Wakefield; California (MD); On-site; USD 44,000 - 52,000; Full time

Job summary

Cushman & Wakefield is seeking an Assistant Facilities Manager to support the Facilities Manager in ensuring seamless daily operations across the designated facility and delivering a high-quality workplace experience for employees, clients, guests, and vendors.

The role blends operational leadership with front‑of‑house responsibilities, requiring a proactive, organized professional who can manage safety, maintenance, and vendor relationships while upholding service standards across the site.

Qualifications

• Associate’s degree in Facilities Management, Building Operations, Business, or related discipline is required; relevant on‑the‑job experience may be considered in lieu.
• Bachelor’s degree is preferred.

Responsibilities

• Oversee daily facility operations across the site, including janitorial, life‑safety, engineering, site services, and general maintenance.
• Support professional employee, guest, and visitor experience with clear, warm communication.
• Maintain front‑of‑house coverage and on‑site support during business hours.
• Respond promptly to service requests (maintenance, repairs, cleaning, visitor support).
• Coordinate work orders and contractor actions to maintain space condition and safety.
• Assist with site budgets, purchasing, and cost optimization efforts.
• Collect and analyze facility performance data to drive improvements.
• Ensure tenant/vendor compliance with insurance and contractual obligations.

Skills

Communication Proficiency

Technical Proficiency

Problem Solving

Analytical Acumen

Leadership

Team Collaboration

Relationship Management

Financial Stewardship

Education

Associate’s degree in Facilities Management, Building Operations, Business, or related discipline

Bachelor’s degree is preferred

Tools

CMMS/Work Order

Building Management Systems (BMS)

Microsoft Office

Yardi

Job description

Cushman & Wakefield is seeking an Assistant Facilities Manager to support the Facilities Manager in ensuring seamless daily operations across the designated facility and delivering a high-quality workplace experience for employees, clients, guests, and vendors.

The role blends operational leadership with front‑of‑house responsibilities, requiring a proactive, organized professional who can manage safety, maintenance, and vendor relationships while upholding service standards across the site.