Facilities Operations Coordinator - Retail Service Lead

SGS Consulting; Charlotte (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

SGS Consulting in Charlotte, NC seeks a facilities coordinator to manage daily service requests, review quotes, and coordinate repairs with store ops, landlords, and vendors. The role emphasizes attention to warranty opportunities and accurate record-keeping.

You will liaise with external providers, ensure pricing aligns with market rates, and prepare quotes for leadership approval. 1–2 years experience preferred.

Qualifications

• Ability to read and comprehend facilities management documentation, work orders, invoices, and lease agreements.
• Strong written and verbal communication skills, with the ability to work effectively with store teams, landlords, and service providers.

Responsibilities

• Receive, review, and manage daily facilities service requests from Store Operations, prioritizing work based on urgency and business impact.
• Generate, track, and manage workorders or coordinate landlord notifications in accordance with lease obligations and responsibility for repairs.
• Serve as a primary point of contact for Store Operations Team Members, vendors, and landlords regarding routine facilities maintenance and repair issues.
• Coordinate with external service providers to ensure timely completion of repairs, appropriate scoping of work, and accurate quoting for maintenance and repair needs.
• Review vendor quotes within assigned signing authority to ensure correct scope of work and pricing aligned with usual and customary rates; request additional quotes as needed.
• Prepare and submit quotes exceeding signing authority to leadership for review and approval.
• Identify potential warranty coverage for applicable repairs and ensure qualifying work is processed as warranty claims to reduce unnecessary expenses.
• Follow-up with Store Operations Team Members to confirm quality, completeness, and satisfaction with completed work.
• Maintain accurate facilities record by documenting service activity, repairs, invoices, and related information in facilities management systems.

Skills

Reading facilities docs

Communication skills

Education

Associates degree in Business or equivalent

Job description

SGS Consulting in Charlotte, NC seeks a facilities coordinator to manage daily service requests, review quotes, and coordinate repairs with store ops, landlords, and vendors. The role emphasizes attention to warranty opportunities and accurate record-keeping.

You will liaise with external providers, ensure pricing aligns with market rates, and prepare quotes for leadership approval. 1–2 years experience preferred.