Facilities Operations Coordinator | 24/7 Support & KPIs

Jones Lang LaSalle Incorporated; Tempe (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a Facilities Coordinator in Tempe, AZ. You will support the Facilities Manager in operating and maintaining properties, handling maintenance, procurement, and supplier management while fostering strong client relationships.

You will participate in 24/7 emergency coverage, work order management, and SLA/KPI monitoring to drive operational excellence and customer satisfaction in a dynamic facilities environment.

Qualifications

• 2+ years of industry experience in corporate environment or consulting
• Strong customer service and communication skills
• Ability to multi-task and prioritize to meet portfolio goals
• Basic knowledge of building mechanical and electrical systems
• Proficiency with computer systems for facility management operations
• Availability for 24/7 emergency call support and site attendance

Responsibilities

• Oversee delivery of maintenance and repair services with Facilities Manager
• Provide 24/7 emergency call support and site attendance following escalation protocols
• Support work order management for in-house staff and vendors
• Collaborate with account team to implement IFM best practices and innovations
• Assist in budget development and capital/project planning
• Support monthly reporting and KPI/SLA monitoring
• Maximize utilization of suppliers and contracted vendors

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Building systems knowledge

Computer proficiency

24/7 emergency availability

Problem solving

Tools

CMMS

Job description

Jones Lang LaSalle Incorporated (JLL) is seeking a Facilities Coordinator in Tempe, AZ. You will support the Facilities Manager in operating and maintaining properties, handling maintenance, procurement, and supplier management while fostering strong client relationships.

You will participate in 24/7 emergency coverage, work order management, and SLA/KPI monitoring to drive operational excellence and customer satisfaction in a dynamic facilities environment.