Facilities Operations & Alarm Response Specialist

UG2; Seattle (WA); On-site; USD 70,000 - 90,000; Full time

Job summary

UG2 seeks an operations coordination professional to monitor regional facilities, assess alarms, and coordinate first response with engineering, Security, and vendors. This role supports continuous operational awareness and collaborates with the Planner/Scheduler, Facilities Services, Asset Services, and other teams.

As a non-hands-on position, you will maintain incident logs, support after-hours readiness, and contribute to data-driven performance reporting and proactive maintenance initiatives.

Qualifications

• High school diploma or GED required.
• Technical education and 3–5 years in building operations, controls, monitoring, or service coordination preferred.
• Working knowledge of HVAC, central plant, BAS, electrical distribution, emergency power, utilities, and life-safety fundamentals.
• Strong triage, communication, documentation, and independent judgment.
• Proficiency with BAS, Angus or comparable CMMS, Teams, Outlook, and Excel.
• Experience in operationally sensitive environments is desirable.

Responsibilities

• Monitor BAS, alarms, remote systems, work queues, equipment status, utilities, impairments, and planned shutdowns. Validate alarms and identify abnormal readings, recurring issues, and degrading trends.
• Triage events by severity, tenant impact, asset risk, redundancy, life safety, and business continuity. Perform only approved remote troubleshooting and adjustments within written procedures.
• Dispatch and coordinate engineers, Security, and vendors through established escalation paths. Provide system context, track response and restoration, and elevate delays or unresolved risks.
• Maintain incident ownership through resolution or documented transfer. Issue timely alerts and updates with impact, mitigation, owner, estimated resolution, and the next update time.
• Create Angus work orders and maintain complete incident logs, callout records, and shift handoffs. Track temporary controls and disabled alarms until resolved, and coordinate follow-up with the Planner/Scheduler.
• Review alarm patterns, trends, setpoints, schedules, and system efficiency. Route findings to engineering leadership and support proactive maintenance, root‑cause review, and reliability improvements.
• Support after‑hours maintenance, shutdowns, site access, response readiness, and incident reviews. Prepare shift summaries and performance reports, including avoided dispatches and overtime when supported by data.

Skills

Triage skills

Communication

Documentation

Independent judgment

Operations coordination

Education

High School Diploma or GED

Technical education

Tools

BAS

Angus CMMS

CMMS

Teams

Outlook

Excel

Job description

UG2 seeks an operations coordination professional to monitor regional facilities, assess alarms, and coordinate first response with engineering, Security, and vendors. This role supports continuous operational awareness and collaborates with the Planner/Scheduler, Facilities Services, Asset Services, and other teams.

As a non-hands-on position, you will maintain incident logs, support after-hours readiness, and contribute to data-driven performance reporting and proactive maintenance initiatives.