Facility Operator

UG2 LLC; Seattle (WA); On-site; USD 52,000 - 58,000; Full time

Job summary

UG2 LLC in Seattle is seeking a careful operations coordinator to monitor facilities, assess alarms, and coordinate first response. This role supports continuous operational awareness and collaborates with engineering teams, ARE Facilities Services, Security, and vendors.

Responsibilities include triaging events, validating readings, dispatching engineers, maintaining incident logs, and providing timely updates. The position emphasizes communication, documentation, and adherence to procedures.

Qualifications

• High school diploma or GED required.
• 3–5 years in building operations, controls, monitoring, or service coordination preferred.
• Working knowledge of HVAC, BAS, electrical distribution, life-safety fundamentals.
• Proficiency with BAS, Angus or comparable CMMS, Teams, Outlook, and Excel.

Responsibilities

• Monitor BAS, alarms, remote systems, work queues, equipment status, utilities, impairments, and planned shutdowns; validate alarms and identify abnormal readings and degrading trends.
• Triage events by severity, tenant impact, asset risk, redundancy, life safety, and business continuity; perform only approved remote troubleshooting per procedures.
• Dispatch and coordinate engineers, Security, and vendors through escalation paths; track response and restoration and update on progress.
• Maintain incident ownership through resolution or documented transfer; issue timely alerts with impact, mitigation, owner, and ETA.
• Create Angus work orders and maintain incident logs, callout records, and shift handoffs; coordinate follow-up with Planner/Scheduler.
• Review alarm patterns, trends, setpoints, schedules, and system efficiency; route findings to engineering leadership for reliability improvements.
• Support after-hours maintenance, shutdowns, site access, response readiness, and incident reviews; prepare shift summaries and performance reports.

Skills

Building operations experience

Triage & communication

Independent judgment

Documentation

Education

High school diploma or GED

Tools

BAS

Angus CMMS

Teams

Outlook

Excel

Job description

Monitor the regional facilities portfolio, assess alarms and building conditions, coordinate first response, and maintain clear communication through resolution or documented handoff. This non-hands-on role supports continuous operational awareness and works with engineering teams, the Planner/Scheduler, ARE Facilities Services, ARE Asset Services, Security, and vendors.

Key Responsibilities

• Monitor BAS, alarms, remote systems, work queues, equipment status, utilities, impairments, and planned shutdowns. Validate alarms and identify abnormal readings, recurring issues, and degrading trends.
• Triage events by severity, tenant impact, asset risk, redundancy, life safety, and business continuity. Perform only approved remote troubleshooting and adjustments within written procedures.
• Dispatch and coordinate engineers, Security, and vendors through established escalation paths. Provide system context, track response and restoration, and accelerate delays or unresolved risks.
• Maintain incident ownership through resolution or documented transfer. Issue timely alerts and updates with impact, mitigation, owner, estimated resolution, and the next update time.
• Create Angus work orders and maintain complete incident logs, callout records, and shift handoffs. Track temporary controls and disabled alarms until resolved, and coordinate follow-up with the Planner/Scheduler.
• Review alarm patterns, trends, setpoints, schedules, and system efficiency. Route findings to engineering leadership and support proactive maintenance, root-cause review, and reliability improvements.
• Support after-hours maintenance, shutdowns, site access, response readiness, and incident reviews. Prepare shift summaries and performance reports, including avoided dispatches and overtime when supported by data.

No physical maintenance, testing, repairs, or field inspections. Engineering leadership retains authority for repair strategy, operation outside approved procedures, staffing, and return to service. The Planner/Scheduler owns planned work, scheduling, backlog, and follow-up tracking. ARE Asset Services aligns tenant priorities and communications but does not assign engineering personnel. Escalate uncertainty rather than exceed training or authority.

Qualifications

High school diploma or GED required. Technical education and 3–5 years in building operations, controls, monitoring, or service coordination preferred. Working knowledge of HVAC, central plant, BAS, electrical distribution, emergency power, utilities, and life-safety fundamentals. Strong triage, communication, documentation, and independent judgment. Proficiency with BAS, Angus or comparable CMMS, Teams, Outlook, and Excel. Experience in operationally sensitive environments is desirable.

Working Conditions and Performance

Operations-center setting with sustained use of digital systems. Overnight, weekend, holiday, or rotating coverage and occasional training visits may be required. Performance includes timely acknowledgment and escalation, reliable updates and handoffs, accurate records and reporting, documented closeout, work-order capture, and identification of recurring conditions.

Shift

3rd

Friday - Monday 4x10

FT/PT

Full-time

Compensation

$38.00 - $42.00

EEO is the Law