Facilities Help Desk & Dispatch Coordinator

NU USA Northeastern University; Boston (MA); On-site; USD 2,861,000 - 3,934,000; Full time

Job summary

Northeastern University in Boston seeks a Facilities Customer Service Coordinator to provide around-the-clock support within the Facilities Division. You will greet visitors, route calls, process work requests, and dispatch personnel, ensuring emergencies are handled promptly.

The role requires a high school diploma or GED with 2 years of customer service experience, strong computer skills, and the ability to use the CMMS for work orders.

Qualifications

• High School diploma or GED and two (2) years of customer service-related work experience, preferably in a call center, required.
• Ability to effectively interact and clearly communicate with people at a variety of different levels with a focus on customer needs.
• Ability to accurately follow procedures and verbal directions.
• Possesses basic computer skills with the ability/desire to learn new software programs.
• Ability to effectively use NU's Computerized Maintenance Management System (CMMS) for receiving, completing, and documenting actions on Work Orders, preferred.
• Accurate typing & data entry skills Proficient typing skills with the ability to accurately enter data.
• Willing to work as part of a team and able to work independently in a fast-paced environment.

Responsibilities

• Greeting visitors and act on their needs, accordingly, as detailed in procedures/processes.
• Fielding incoming telephone calls and routing appropriately.
• Accepting, recording, distributing, and processing work requests dispatching appropriate personnel and escalating issues as procedures direct, or superiors dictate.
• Operating a two-way radio, dispatching, and paging system.
• Administering the sign out and return of university keys/keycards
• Encoding keycards and emergency Huskycard Photo ID printing.
• Monitoring energy management system and other emergency alarms.

Skills

Customer service

Call center

Communication

Data entry

CMMS

Team player

Education

High School diploma or GED

Tools

CMMS

Job description

Northeastern University in Boston seeks a Facilities Customer Service Coordinator to provide around-the-clock support within the Facilities Division. You will greet visitors, route calls, process work requests, and dispatch personnel, ensuring emergencies are handled promptly.

The role requires a high school diploma or GED with 2 years of customer service experience, strong computer skills, and the ability to use the CMMS for work orders.