Facilities Dispatch & Service Coordinator

Nova Southeastern University; Fort Lauderdale (FL); On-site; USD 2,066,000 - 3,168,000; Full time

Job summary

Nova Southwestern University is seeking a full-time dispatcher to support Facilities and Campus Support by promptly handling emergencies and service requests. You will manage work orders, coordinate with vendors, and ensure timely, accurate processing with strong customer service.

Ideal candidates have 1 year of dispatcher or related experience, proficiency in MS Excel/Word/Outlook, and the ability to work calmly under pressure in a high-volume environment.

Qualifications

• Intermediate knowledge of MS Excel, Word and Outlook.
• 10 Key or numeric data entry skills.
• Ability to handle a high volume of transactions.
• Detail oriented.
• Effective communications skills, verbal and written.
• Ability to remain calm and take decisive action during emergencies. Ability to communicate effectively with others.
• Ability to work cooperatively with colleagues and supervisory staff at all levels.

Responsibilities

• Provides operational support to FAC and Campus Support departments by responding promptly to emergencies and urgent service requests, ensuring work is initiated and completed efficiently.
• Reviews and closes completed work orders to verify contracted and in-house services have been delivered and customer needs addressed.
• Serves as a communication liaison between customers and FAC staff by relaying information via phone, email, and other channels to facilitate timely work orders.
• Delivers exceptional customer service by interacting with customers to gather, verify, and clarify information for accurate processing and completion of work orders.
• Maintains regular on-site attendance to support daily operations and customer service needs.
• Distributes work orders to external vendors for service delivery and processing.
• Receives completed work order documentation from external vendors, verifies completion, and updates or closes work orders in the system.
• Participates in job-related meetings, training sessions, and other activities, in person or via Zoom.
• Coordinates with NSU building managers and technicians to understand operational issues and maintain satisfaction.
• Schedules Passenger Vans and Executive Vehicles.
• Performs other duties as assigned.

Skills

MS Excel

MS Word

Outlook

Data entry

Attention to detail

Communication

Emergency response

Education

High School Diploma or Equivalent

Job description

Nova Southwestern University is seeking a full-time dispatcher to support Facilities and Campus Support by promptly handling emergencies and service requests. You will manage work orders, coordinate with vendors, and ensure timely, accurate processing with strong customer service.

Ideal candidates have 1 year of dispatcher or related experience, proficiency in MS Excel/Word/Outlook, and the ability to work calmly under pressure in a high-volume environment.