Onsite Facilities Dispatcher (24/7 Service Center)

UMass Amherst; Amherst (MA); On-site; USD 55,800 - 60,264; Part time

Job summary

UMass Amherst is seeking a Departmental Assistant (Communications Dispatcher) to provide part-time support for maintaining the 24/7 Facilities Service Center. This role includes responding to campus facilities inquiries, monitoring emergency situations, and coordinating personnel response.

The ideal candidate should have a high school diploma, customer service experience, and excellent interpersonal skills. The position requires working shifts, including weekends and holidays, to ensure effective operations.

Qualifications

• Ability to speak, read, and write English clearly.
• At least 1 year of customer service experience.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Serve as primary contact for campus facilities questions.
• Respond promptly to emergency situations.
• Monitor building control system alarms.

Skills

Customer service experience

Office experience

Interpersonal skills

Critical thinking

Computer proficiency

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

UMass Amherst is seeking a Departmental Assistant (Communications Dispatcher) to provide part-time support for maintaining the 24/7 Facilities Service Center. This role includes responding to campus facilities inquiries, monitoring emergency situations, and coordinating personnel response.

The ideal candidate should have a high school diploma, customer service experience, and excellent interpersonal skills. The position requires working shifts, including weekends and holidays, to ensure effective operations.