24/7 Facilities Service Desk & Dispatch Coordinator

Northeastern University; Boston (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Northeastern University in Boston, MA seeks a Facilities Customer Service Coordinator to be the first point of contact for the Facilities Division. The 24/7 Facilities Center handles roughly 50,000 work requests annually and coordinates dispatch of personnel and resources.

The role requires strong customer service, clear communication, and the ability to follow procedures in a fast-paced environment. Regular shifts include evenings, with mandatory overtime as needed.

Qualifications

• High School diploma or GED and two years of customer service experience.
• Ability to interact and communicate with people at different levels with a focus on customer needs.
• Ability to follow procedures and verbal directions.
• Basic computer skills and willingness to learn new software.
• Proficient typing and data entry skills.

Responsibilities

• Greet visitors and assist based on procedures.
• Field and route incoming calls appropriately.
• Accept, record, distribute and process work requests.
• Operate two-way radio, dispatch and paging systems.
• Administer sign-out/return of keys and keycards.
• Encode keycards and print Huskycard IDs.
• Monitor energy management systems and alarms.

Skills

Customer service

Communication

Data entry

Teamwork

Independent work

Education

High School diploma or GED

Tools

CMMS

Job description

Northeastern University in Boston, MA seeks a Facilities Customer Service Coordinator to be the first point of contact for the Facilities Division. The 24/7 Facilities Center handles roughly 50,000 work requests annually and coordinates dispatch of personnel and resources.

The role requires strong customer service, clear communication, and the ability to follow procedures in a fast-paced environment. Regular shifts include evenings, with mandatory overtime as needed.