24/7 Emergency Desk Dispatcher – Facilities Ops

Boston University; Boston (MA); On-site; USD 32,000 - 51,000; Full time

Job summary

Boston University is seeking an Emergency Desk Operations Dispatcher in Boston, MA. The role operates the 24/7 control desk for Facilities Management & Planning, receiving emergency maintenance requests and coordinating responses with trades and custodial staff.

Responsibilities include monitoring alarm systems, creating work orders, and maintaining continuous communications with management. This full-time position offers a stable, around-the-clock role on site.

Qualifications

• Associate's or Vocational/Technical degree required; B.A./B.S. preferred.
• Three to five years of relevant experience.

Responsibilities

• Operate the 24/7 control desk for FM&P, including after hours, weekends, and holidays.
• Receive emergency maintenance requests and coordinate management, trades, and custodial teams.
• Create work orders and document incidents; notify management of serious situations.
• Monitor alarm systems for HVAC, electrical, and plumbing; direct appropriate response.
• Maintain a 24/7 point of contact for FM&P activities.

Skills

Emergency coordination

Alarm monitoring

Communication skills

Education

Associate's or Vocational/Technical degree; B.A./B.S. preferred

Job description

Boston University is seeking an Emergency Desk Operations Dispatcher in Boston, MA. The role operates the 24/7 control desk for Facilities Management & Planning, receiving emergency maintenance requests and coordinating responses with trades and custodial staff.

Responsibilities include monitoring alarm systems, creating work orders, and maintaining continuous communications with management. This full-time position offers a stable, around-the-clock role on site.