Facilities & Guest Experience Lead

JLL; Chicago (IL); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

401(k) plan with match

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off and Holidays

Daily Pay

Job summary

JLL is seeking a Facilities Manager to serve as the host in the office, ensuring seamless service delivery and a welcoming experience for customers and guests at our Chicago site. You will lead a team, manage daily processes, and coordinate reception, hospitality, and mail services while maintaining compliance and high standards.

The role requires a Bachelor's degree and 2–5 years of related experience with strong communication, organization, and leadership skills. On-site in Chicago, IL.

Qualifications

• Bachelor's degree or equivalent.
• 3-5 years prior experience in hospitality, tourism, events operations property management, or related profession.
• 2 years prior experience leading a team.

Responsibilities

• Liaise and work collaboratively with customer contacts.
• Recruit, train, coach and hold your teams accountable.
• Supervise daily processes to completion.
• Ensure reception, hospitality and mail services are delivered within SLA's and compliant with applicable laws, rules, and regulations.
• Provide back-up coverage for all services when necessary.
• Manage team member time, travel and overtime costs.
• Handle inquiries and issues tactfully and promptly.
• Develop processes and procedures across the account.
• Own projects end to end from tasks to on-time completion.
• Conduct audits to ensure quality expectations are met.
• Monitor facility related work orders.

Skills

Confident & Engaging

Customer-focused

Strong communication

Organizational skills

Interpersonal & collaborative

MS Office

Education

Bachelor's degree or equivalent

3-5 years hospitality/events ops/property mgmt

2 years leading a team

Tools

MS Office

Job description

JLL is seeking a Facilities Manager to serve as the host in the office, ensuring seamless service delivery and a welcoming experience for customers and guests at our Chicago site. You will lead a team, manage daily processes, and coordinate reception, hospitality, and mail services while maintaining compliance and high standards.

The role requires a Bachelor's degree and 2–5 years of related experience with strong communication, organization, and leadership skills. On-site in Chicago, IL.