Facilities Dispatch & Admin Specialist

Montana State University; Bozeman (MT); On-site; USD 36,000 - 48,000; Full time

Job summary

Montana State University in Bozeman seeks an administrative assistant to manage receiving, processing and distributing work requests, timecard entry, and key distribution under supervision. The role emphasizes accurate data entry, customer service, and maintaining detailed records in a fast-paced university environment.

Responsibilities include prioritizing service requests, coordinating actions for maintenance, documenting billing information, and generating reports from the work order

Qualifications

• High school diploma or GED required.
• 2 years of full-time administrative experience including customer service, data entry and record keeping or equivalent.
• Proficiency with databases and PC software including Outlook, Word, Excel.
• Accurate record processing and high level of customer service in a fast-paced environment.
• Ability to organize large volumes of work, set priorities and meet deadlines with minimal supervision.
• Strong written and verbal communication, grammar and proofreading skills.

Responsibilities

• Prioritizes and assigns services, troubleshooting issues, emergency calls.
• Coordinates actions on calls to provide maintenance and service.
• Processes work requests by documenting service information, assigning priorities, and documenting billing.
• Maintains work order and trade assignment database and provides reports.
• Receives utility outage requests from engineering and staff.
• Issues keys for daily use and tracks campus keys; performs clerical tasks.
• Other duties as assigned.

Skills

Customer service

Data entry

Record keeping

MS Office

Attention to detail

Communication

Education

High school diploma or GED

Tools

CMMS

Microsoft Office

Job description

Montana State University in Bozeman seeks an administrative assistant to manage receiving, processing and distributing work requests, timecard entry, and key distribution under supervision. The role emphasizes accurate data entry, customer service, and maintaining detailed records in a fast-paced university environment.

Responsibilities include prioritizing service requests, coordinating actions for maintenance, documenting billing information, and generating reports from the work order