Facilities Coordinator

JLL; New York (NY); On-site; USD 58,000 - 85,000; Full time

Job summary

An established industry player is seeking a dynamic Facilities Coordinator to enhance operational efficiency and client satisfaction. In this role, you will support the Site and Assistant Facility Managers in various operational activities, ensuring that service levels are met while fostering positive relationships with clients and vendors. Your expertise in facilities management, combined with strong organizational and communication skills, will be essential in maintaining a high standard of service. Join a supportive culture that values personal well-being and growth, where your contributions will help shape a brighter future in real estate.

Benefits

401(k) plan with matching contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Qualifications

• Prior experience in facilities, property management, or hospitality preferred.
• Knowledge of local health and safety requirements is advantageous.

Responsibilities

• Support operational activities in maintenance and vendor oversight.
• Conduct daily walkthroughs and respond to work orders promptly.
• Coordinate site operations and maintain client relationships.

Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

Vendor Management

Client Relationship Management

Ability to Work Independently

Self-Motivation

Flexibility

Education

Experience in Facilities Management

Knowledge of Occupational Health and Safety

Understanding of Technical Aspects of Property

Tools

Information Technology Tools

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves – The Facilities Coordinator will provide support to the Site and/or Assistant Facility Managers with operational activities in maintenance and operations, accounting and finance, vendor oversight, equipment and supplies, occupancy services, and proactively develop and maintain client relationships ensuring that expected service levels are achieved.
You are a Subject Matter Expert in... Building positive client and vendor relationships while ensuring overall operations are maintained at a high level.

Service Delivery

• Actively support an environment of teamwork, cooperation, performance excellence, and personal success.

• Conduct daily walkthroughs to ensure a clean and organized office.

• Respond to all work orders in a timely manner, ensuring KPI compliance and excellent customer service.

• Identify opportunities for improved operation and service excellence, making recommendations for conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times and the provision of a safe workplace.

• Schedule and manage repairs and maintenance, minor works, and other work requests, tracking to completion.

• Provide information and direction to vendors, facilities staff, and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption.

• Assist in the procurement of vendors and services as required.

• Coordinate the delivery of site amenities which may include: fitness, food services, massage, transportation, support moves as required and act as the site key point of contact.

• Provide coordination and support events, meeting and conference facilities as required.

• Other duties that may include but are not limited to: reception and guest support, mail and courier services, office supplies and equipment maintenance, landlord relations and management of building access passes, safety and security support.

• Update and maintain accurate records and official documentation for the site/s including web pages where any other activities to support JLL and/or operations, including, but not limited to: moves/reconfigurations, events, reception, and building operations.

• Maintain and propose emergency response plans including evacuation, implementation of after-hours emergency response, and environmental health and safety.

Client Relationship Management

• Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.

• Deliver an exceptional quality of service, as reflected by client feedback.

• Coordinate site operations in accordance with all agreed policies, procedures, and contract scope.

Sound like you? To apply you need to be:

• Prior experience in facilities, property management, hospitality or related fields preferred.

• Knowledge of local occupational health and safety requirements, critical facilities, and vendor management for specialized services is advantageous.

• Understanding of basic technical aspects of property (computer room air-conditioning, chiller system, fire protection system, mechanical & electrical system) is advantageous.

• Proficiency in a range of information technology tools and platforms.

• Excellent communication, organization, and problem-solving skills.

• Ability to work independently with little supervision and effectively deal with stressful situations.

• Ability to occasionally lift, push, move as needed for job duties.

• Self-motivated; confident, energetic, and flexible.

Estimated total compensation for this position:

58,600.00 – 84,900.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity, and alignment with market data.

Location:

On-site – New York, NY

Job Tags:

Google Jobs

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical, and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays