Facilities Command Center Technician — Entry Level

Epic; Cincinnati (OH); On-site; USD 55,000 - 90,000; Full time

Job summary

Epic's Madison, WI campus hosts a 24/7 Operations Center. The role monitors real‑time alerts, manages access and security, and oversees building operations to maintain business continuity across campuses.

You’ll identify incidents, coordinate with emergency services, and help restore normal operations quickly. Relocation assistance is available, with merit‑based raises and stock grants as you grow in your life and career.

Qualifications

• Strong situational awareness and decision‑making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high‑pressure, real‑time environment.
• Experience or interest in security operations, emergency response, or a related field.
• Willingness to work 2nd/3rd shifts and weekends.
• Eligible to work in the United States without visa sponsorship.
• Relocation to the Madison, WI area with relocation assistance.
• COVID‑19 vaccination.

Responsibilities

• Monitor real‑time alerts and manage access and security systems.
• Oversee building operations from the Facilities Command Center.
• Identify issues, coordinate emergency responses, and restore operations.

Skills

Situational awareness

Communication

Coordination

High‑pressure environment

Security operations

Emergency response

Shift flexibility

Weekend availability

US work eligibility

Relocation to Madison

COVID‑19 vaccination

Job description

Epic's Madison, WI campus hosts a 24/7 Operations Center. The role monitors real‑time alerts, manages access and security, and oversees building operations to maintain business continuity across campuses.

You’ll identify incidents, coordinate with emergency services, and help restore normal operations quickly. Relocation assistance is available, with merit‑based raises and stock grants as you grow in your life and career.