Facilities Assistant

CBRE Group, Inc.; Chicago (IL); On-site; USD 22,000 - 30,000; Full time

Job summary

CBRE Group, Inc. is seeking a Hospitality/Workplace Assistant to support the facilities management team and help fulfill client requirements. The role may include front desk responsibilities and active guest service.

You will conduct hands-on setup, maintain pantry spaces, and assist with catering for meetings while coordinating with technicians and vendors to ensure smooth operations.

Responsibilities

• On your feet most of the day.
• Hands-on setup and breakdown of spaces.
• Food & beverage service for meetings.
• Maintain pantry and office spaces.
• Resetting and cleaning of shared spaces, meeting rooms, conference areas, and hotel desks.
• Assisting in setting up catering and drinks for meetings per request.
• Respond to client inquires and concerns, ensuring prompt and quality service delivery and conduct follow-ups to ensure customer satisfaction.
• Setting up meeting room configuration as per client requirements, confirm bookings and pack down and reset of spaces where required.
• Create work orders and assign them to multiple technicians, subcontractors, and vendors.
• Communicate work orders to technicians and aid management in problem-solving.
• Generate reports on open and closed work orders and verify their status with the appropriate technician or vendor.
• Maintain records such as work orders, proposals, and department files.
• Create vendor files and check the accuracy of the completed paperwork.
• Assist with the safety inspections & vendor escorting
• Assist with process and procedure training.
• This is not a comprehensive list of job requirements, additional tasks may be included.

Job description

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role:

As a CBRE Hospitality/Workplace Assistant, you will support the facilities management team in successfully fulfilling the client's requirements. The role may include front desk responsibilities.

What You’ll Do:

• On your feet most of the day
• Hands-on setup and breakdown
• Food & beverage service for meetings
• Maintaining pantry and office spaces
• Resetting and cleaning of shared spaces, meeting rooms, conference areas, and hotel desks.
• Assisting in setting up catering and drinks for meetings per request.
• Respond to client inquires and concerns, ensuring prompt and quality service delivery and conduct follow-ups to ensure customer satisfaction.
• Setting up meeting room configuration as per client requirements, confirm bookings and pack down and reset of spaces where required.
• Create work orders and assign them to multiple technicians, subcontractors, and vendors.
• Communicate work orders to technicians and aid management in problem-solving.
• Generate reports on open and closed work orders and verify their status with the appropriate technician or vendor.
• Maintain records such as work orders, proposals, and department files.
• Create vendor files and check the accuracy of the completed paperwork.
• Assist with the safety inspections & vendor escorting
• Assist with process and procedure training.
• This is not a comprehensive list of job requirements, additional tasks may be included.