Workplace Experience Coordinator

CBRE Group, Inc.; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

CBRE Group, Inc. in New York seeks a Workplace Experience Coordinator to deliver world-class service to employees and guests in a designated building. You will greet entrants, issue passes, arrange events, and support daily workplace operations.

The role requires a high school diploma or GED, strong communication and organization skills, and proficiency with Microsoft Office.

Qualifications

• Must have strong customer service skills and the ability to communicate clearly.
• Excellent written and verbal communication is essential.
• Strong organizational skills and attention to detail are required.

Responsibilities

• Be the first point of contact for employees and visitors; greet and assist them.
• Answer phones professionally and support meetings and events.
• Coordinate and manage workplace services and on-site events; handle maintenance requests.

Skills

Customer service

Communication

Organization

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Global Workplace Solutions (GWS) Local is a hard services‑led, tailored facility management solution. We self‑perform hard services while partnering with best‑in‑class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best‑in‑Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world‑class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world‑class customer service to the clients and visitors of a designated building.

What You’ll Do

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various‑size groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co‑workers. Provide solutions in a professional customer service‑driven manner.
• Organize and manage on‑site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property‑specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You’ll Need

• High School Diploma or GED with up to 2 years of job‑related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.