Receptionist / Facilities Assistant - Grand Rapids, MI

CBRE; Grand Rapids (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

CBRE in Grand Rapids, MI seeks a Receptionist/Facilities Assistant to deliver a world-class customer service experience to employees and guests in a designated building. You’ll be the first point of contact, greet visitors, issue passes, answer calls, and support workplace services including mail, supplies, and onboarding.

This role sits in the Workplace Experience team and requires strong communication and organizational skills.

Qualifications

• High School Diploma or GED required.
• Strong communication and organizational skills.
• Proficiency with Microsoft Word, Excel and Outlook.
• Experience delivering customer service is a plus.

Responsibilities

• Greet visitors and guests; issue passes and follow security procedures.
• Answer phones in a professional manner and support information requests.
• Coordinate activities for recreation, dining, and business needs.
• Manage janitorial or maintenance work orders and support mail and supplies.
• Assist with onboarding and vendor coordination as needed.
• Organize and support on-site events and room setups.

Skills

Microsoft Office

Communication skills

Organizational skills

Customer service

Education

High School Diploma or GED

Tools

Word

Excel

Outlook

Job description

Global Workplace Solutions (GWS)Local is a hard services-led, tailored facility management solution. Weself-perform hard services while partnering with best-in-class soft serviceproviders to offer custom facility and project management solutions to ourclients. We focus on empowering our team with a high-level of downstreamaccountability, resulting in an agile and efficient service delivery.

In addition to our core facilityand project management capabilities, our platform offers direct access to ourBest-in-Classservices,including ESG, Security Consulting, Workplace Strategy, and WorkplaceExperience.

About The Role

As a CBRE Receptionist / Facilities Assistant, you'll be responsible for delivering a world-class customerservice experience to employees and guests of a designated building.

This job is part of the WorkplaceExperience function. They are responsible for providing world-class customerservice to the clients and visitors of a designated building.

What You’ll Do

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You’ll Need

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Applicantsmust be currently authorized to work in the United States without the need forvisa sponsorship now or in the future.

Why CBRE

When you join CBRE, you becomepart of the global leader in commercial real estate services and investmentthat helps businesses and people thrive. We are dynamic problem solvers andforward-thinking professionals who create significant impact. Our collaborativeculture is built on our shared values - respect, integrity, service andexcellence - and we value the diverse perspectives, backgrounds and skillsetsof our people. At CBRE, you have the opportunity to chart your own course andrealize your potential.

We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We donot use artificial intelligence (AI) tools to make hiring decisions, and we askthat candidates disclose any use of AI in the application and interviewprocess.

Equal Employment Opportunity

CBRE is an equal opportunity employer that values diversity.

We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).