Facilities Admin Systems Coordinator | CMMS & Reporting

Cleveland State University; Cleveland (OH); Hybrid; USD 52,000 - 62,000; Full time

Job summary

Cleveland State University is seeking a Facilities Administration coordinator to manage the Facilities Coordination Center, dispatching and tracking requests via the CMMS. You will ensure campus communications about shutdowns and maintenance, while guiding the student team in hiring, training and scheduling.

Strong Excel and customer service are essential. Ideal candidates have an Associate degree and several years in office-based customer service; a Bachelor's is preferred.

Qualifications

• Associate degree preferably in business administration, accounting or office management or related field.
• Four (4) years of customer service experience in an office setting where computerized office systems and Microsoft Excel were utilized.
• Preferred: Bachelor's degree in business administration or related field.
• Experience in billing, account reconciliation and account analysis.
• Experience in a facilities office environment utilizing a CMMS.
• Supervisory experience.

Responsibilities

• Coordinate the Facilities Coordination Center (FCC) operations and dispatch calls and emails.
• Oversee communication of campus shutdowns, construction and other out of order apparatuses.
• Hire, train, and schedule the Facilities Administration student team.
• Oversee accuracy of interdepartmental and third-party billings and monitor service request accounts.
• Administer the CMMS, develop and deliver CMMS training and reports.

Skills

Customer service

Communication

Time management

Teamwork

Problem solving

Attention to detail

Education

Associate degree

Bachelor's degree (preferred)

Tools

CMMS

Microsoft Excel

Microsoft Office Suite

Job description

Cleveland State University is seeking a Facilities Administration coordinator to manage the Facilities Coordination Center, dispatching and tracking requests via the CMMS. You will ensure campus communications about shutdowns and maintenance, while guiding the student team in hiring, training and scheduling.

Strong Excel and customer service are essential. Ideal candidates have an Associate degree and several years in office-based customer service; a Bachelor's is preferred.