Coordinator, Facilities Administrative Systems

Cleveland State University; Cleveland (OH); Hybrid; USD 52,000 - 62,000; Full time

Job summary

Cleveland State University is seeking a Facilities Administration coordinator to manage the Facilities Coordination Center, dispatching and tracking requests via the CMMS. You will ensure campus communications about shutdowns and maintenance, while guiding the student team in hiring, training and scheduling.

Strong Excel and customer service are essential. Ideal candidates have an Associate degree and several years in office-based customer service; a Bachelor's is preferred.

Qualifications

• Associate degree preferably in business administration, accounting or office management or related field.
• Four (4) years of customer service experience in an office setting where computerized office systems and Microsoft Excel were utilized.
• Preferred: Bachelor's degree in business administration or related field.
• Experience in billing, account reconciliation and account analysis.
• Experience in a facilities office environment utilizing a CMMS.
• Supervisory experience.

Responsibilities

• Coordinate the Facilities Coordination Center (FCC) operations and dispatch calls and emails.
• Oversee communication of campus shutdowns, construction and other out of order apparatuses.
• Hire, train, and schedule the Facilities Administration student team.
• Oversee accuracy of interdepartmental and third-party billings and monitor service request accounts.
• Administer the CMMS, develop and deliver CMMS training and reports.

Skills

Customer service

Communication

Time management

Teamwork

Problem solving

Attention to detail

Education

Associate degree

Bachelor's degree (preferred)

Tools

CMMS

Microsoft Excel

Microsoft Office Suite

Job description

Cleveland State University
Engaged Learning

Posting Category

Posting Category Administrative and Professional

Salary Grade

Salary Grade 05

Salary Plan

Salary Plan Professional Staff - SEIU

Hiring Range /Pay Rate

Department

Department Facilities & Safety Admin

Department Description

Position Location

Position Location Main Campus

FTE

FTE 1.0

Job Summary

Coordinates the Facilities Coordination Center ( FCC ) which is responsible for answering, responding, and dispatching phone calls and emails received by the FCC and enters requests into the computerized maintenance management system ( CMMS ). Oversees the communication of campus shutdowns, construction, and other out of order apparatuses. Ensures the FCC team provides exceptional customer service by responding and managing all customer calls and complaints and escalates issues to leadership team as needed. Responsible for the hiring, training, and scheduling of the Facilities Administration student team. Oversees accuracy of interdepartmental and third-party billings, monitors actions against service request accounts, Administers the CMMS , participates in short- and long-term planning and develops and delivers training for the system. Responsible for developing, maintaining, and analyzing reports from the CMMS . Performs other functionally related duties as assigned.

Minimum Qualifications

• Associate’s degree preferably in business administration, accounting or office management or related field.
• Four (4) years of customer service experience in an office setting were use of computerized office systems and Microsoft Excel were utilized.

Preferred Qualifications

• Bachelor’s degree in business administration or related field.
• Experience in billing, account reconciliation and account analysis.
• Experience in a facilities office environment utilizing a CMMS .
• Experience in a Facilities Administration work environment with an understanding of the roles of the various trades.
• Supervisory experience.

Knowledge, Skills, and Abilities (KSAs)

• Effective written and verbal communication skills, organizational skills, and decision-making abilities.
• Strong organizational and excellent interpersonal skills and have a “Customer Focus” attitude and delivery.
• Ability to build and maintain professional relationships and work as an individual contributor and an effective team player, in addition to being self-directed and forward-thinking.
• Ability to motivate, coach and develop others.
• Ability to manage projects, meet deadlines and tackle emergencies and difficult situations.
• Ability to multi-task in fast paced environment with competing priorities and able to prioritize workload.
• Detail-oriented and capable of managing large amounts of data, maintain detailed comprehensive records, analyze organize and time management skills.
• Ability to successfully perform general math calculations and have strong calculation skills.
• Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, Teams, and PowerPoint.

Requisition Number

Requisition Number PT0703881S

Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting

Required fields are indicated with an asterisk (*).

• * How did you hear about this employment opportunity?
  • Public Job Posting
  • Internal Job Posting
  • Agency Referral
  • Advertisement/Publication
  • Personal Referral
  • CSU Website
  • Other
• If you selected 'Public Job Posting" or "Other" please provide source.

  (Open Ended Question)

• * Do you require any type of accommodation, should you be invited to campus for further screening? Please contact CSU at [phone] if you need accommodation?
  • Yes
  • No
• * Are you able to perform the essential functions of this position with or without reasonable accommodation?
  • Yes
  • No
• * Do you have an Associate degree preferably in business administration, accounting or office management or related field?
  • Yes
  • No
• * Do you have four (4) years of customer service experience in an office setting were use of computerized office systems and Microsoft Excel were utilized?
  • Yes
  • No