F&I Manager: Lead Financing & Customer Experience

AutoNation; New Mexico; On-site; USD 56,000 - 134,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision insurance

Maternity benefits

Employee vehicle discounts

DRVPNK charitable initiatives

Job summary

AutoNation is seeking an experienced F&I Manager to lead the finance and insurance process during vehicle purchases. You will bridge the gap between Sales and Finance, develop relationships with customers and staff, and present transparent financing menus while ensuring compliance and accuracy.

The role requires leadership, customer-service excellence, and the ability to set and hit aggressive sales goals in a fast-paced automotive environment.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Highly detail-oriented and organized.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• Experience and desire to work with technology.

Responsibilities

• Welcome customers to the store and transition them from Sales to Finance during their vehicle purchase process
• Work directly with our employees and customers to develop relationships
• Determine customer financing needs and payment options based on a consultative interview process
• Present a fully transparent pricing menu to customers detailing their financing options and products
• Process finance transactions and ensure 100% compliance with all state and federal laws and regulations
• Follow up with customers to ensure satisfaction
• Build rapport with customers to create a base of referrals
• Set and achieve targeted sales goals
• Gain superior product knowledge to effectively help customers
• Ensure that all administrative processes are handled in a timely fashion and in compliance with company policy
• Provide an exceptional customer experience to drive loyalty

Skills

Leadership

Strategic thinking

Communication

Customer service

Technology savvy

Education

High school diploma or equivalent

Job description

AutoNation is seeking an experienced F&I Manager to lead the finance and insurance process during vehicle purchases. You will bridge the gap between Sales and Finance, develop relationships with customers and staff, and present transparent financing menus while ensuring compliance and accuracy.

The role requires leadership, customer-service excellence, and the ability to set and hit aggressive sales goals in a fast-paced automotive environment.