F&I Manager: Drive Transparent Financing & Customer Delight

AutoNation; New Mexico; On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision insurance

Maternity benefits

Associate purchase discounts

Job summary

AutoNation is a leading U.S. automotive retailer joining customers with financing options during vehicle purchases. The F&I Manager guides customers from Sales to Finance, presenting transparent menu choices and compliant processes throughout the transaction.

With a focus on exceptional customer experiences, this role requires strong communication, relationship-building, and organizational skills to meet sales goals and drive loyalty across a nationwide network.

Qualifications

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Highly detail-oriented and organized.
• Prior sales experience preferred but not required.
• Demonstrated communication, consultative, interpersonal and organizational skills.
• Experience and desire to work with technology.

Responsibilities

• Welcome customers to the store and transition them from Sales to Finance during their vehicle purchase process.
• Work directly with our employees and customers to develop relationships.
• Determine customer financing needs and payment options based on a consultative interview process.
• Present a fully transparent pricing menu to customers detailing their financing options and products.
• Process finance transactions and ensure 100% compliance with all state and federal laws and regulations.
• Follow up with customers to ensure satisfaction.
• Build rapport with customers to create a base of referrals.
• Set and achieve targeted sales goals.
• Gain superior product knowledge to effectively help customers.
• Ensure that all administrative processes are handled in a timely fashion and in compliance with company policy.
• Provide an exceptional customer experience to drive loyalty.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Goal setting

Sales experience

Education

High school diploma or equivalent

Tools

CRM software

Job description

AutoNation is a leading U.S. automotive retailer joining customers with financing options during vehicle purchases. The F&I Manager guides customers from Sales to Finance, presenting transparent menu choices and compliant processes throughout the transaction.

With a focus on exceptional customer experiences, this role requires strong communication, relationship-building, and organizational skills to meet sales goals and drive loyalty across a nationwide network.