F&I Leader: Shape Auto Financing & Customer Experience

AutoNation; Buena Park (CA); On-site; USD 56,000 - 134,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision insurance

Maternity benefits

Employee discounts

Job summary

AutoNation in Buena Park, CA seeks an experienced F&I Manager to guide customers through financing options and lender submissions. You’ll work with sales and finance teams to present transparent pricing and products while ensuring 100% compliance with state and federal laws.

Daily duties include greeting customers, determining financing needs, processing transactions, and following up to ensure satisfaction. Strong leadership and communication are essential.

Qualifications

• High school diploma or equivalent required.
• Proven ability to deliver exceptional customer experiences and drive results.
• Strong communication, leadership and organizational skills are essential.

Responsibilities

• Greet customers and transition them from Sales to Finance during vehicle purchases.
• Determine financing needs and options through consultative interviews.
• Present transparent pricing and financing products to customers.
• Process finance transactions and ensure compliance with laws and regulations.
• Follow up with customers to ensure satisfaction and build referrals.

Skills

Leadership

Strategic thinking

Customer service

Communication

Interpersonal skills

Organizational skills

Technology fluency

Education

High school diploma or equivalent

Tools

CRM software

Job description

AutoNation in Buena Park, CA seeks an experienced F&I Manager to guide customers through financing options and lender submissions. You’ll work with sales and finance teams to present transparent pricing and products while ensuring 100% compliance with state and federal laws.

Daily duties include greeting customers, determining financing needs, processing transactions, and following up to ensure satisfaction. Strong leadership and communication are essential.