F&B Training Lead — Elevate Ambassador Training

Entertainment Places; Northern, San Diego (KY, CA); Hybrid; USD 2,159,000 - 3,075,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets and Passes

Park Discounts on Food and Merchandise

Medical, Dental, and Vision Insurance

401K Retirement plan

Voluntary Insurance

Life Insurance

Disability Benefits

Tuition Reimbursement

Dependent and Health Care

Flexible Spending Accounts

Employee Assistance Program

Legal Assistance Plan

Job summary

SeaWorld Parks & Entertainment is seeking a Training Specialist to conduct ambassador trainings, safety briefings, and station-specific coaching. You will deliver engaging sessions and ensure documentation is complete for records, while maintaining a high standard of cleanliness and safety across park facilities.

The role requires strong communication, teamwork, and flexibility to work weekdays, weekends, evenings, and holidays.

Qualifications

• Must have High School Diploma or Equivalent.
• Excellent verbal and written communication skills.
• Experience delivering training or presentations is a plus.
• Comfortable presenting to groups and handling questions.

Responsibilities

• Conduct training for Ambassadors to include facility tours, safety training, and assigned station training
• Provide ongoing coaching and retraining opportunities to Ambassadors and support team members through positive reinforcement.
• Communicate with Supervisor and department trainer concerns regarding Ambassador’s progress; Identify additional training needs
• Conduct necessary training classes and ensure completion of training materials and paperwork for Ambassador and department records
• Provide answers to Ambassadors to achieve job proficiency
• Assist other facilities throughout the park as needed
• Support facility integrity by maintaining high level of quality and cleanliness.
• Consistently practices safe work habits including but not limited to use of personal protective equipment, lifting, driving, and reporting of unsafe situations.
• Consistently demonstrates courteous and professional behavior in all work aspects with all Ambassadors and guests.
• Works as part of a team to increase productivity and while providing excellent guest service.
• Maintains a professional appearance that meets grooming standards.

Skills

Public speaking

Communication

Teamwork

Customer service

Adaptability

Education

High School Diploma or Equivalent

Tools

PowerPoint

MS Office

Outlook

Windows

Job description

SeaWorld Parks & Entertainment is seeking a Training Specialist to conduct ambassador trainings, safety briefings, and station-specific coaching. You will deliver engaging sessions and ensure documentation is complete for records, while maintaining a high standard of cleanliness and safety across park facilities.

The role requires strong communication, teamwork, and flexibility to work weekdays, weekends, evenings, and holidays.