Trainer, Food & Beverage - CFA

SeaWorld Parks & Entertainment; Orlando (FL); On-site; USD 30,000 - 40,000; Part time

Benefits offered by this job

FREE park admission

Discounts on park admission tickets

Park discounts on food and merchandise

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Parks & Entertainment in Orlando is seeking enthusiastic Ambassadors to guide new hires and ensure they are equipped for success. Responsibilities include training, monitoring progress, and exemplifying service excellence. Candidates must have a minimum of 6 months experience in Food & Beverage and demonstrate strong communication and multitasking skills.

This role offers an exciting opportunity to work in a vibrant environment while providing exceptional guest service.

Qualifications

• Minimum 6 months experience in Food & Beverage.
• Must be a current part-time or full-time ambassador.
• Comfortable working with all food types, including allergens.

Responsibilities

• Ensure new team members are given a firm foundation.
• Monitor the progress of new team members.
• Conduct Facility Culinary Foundations Training for new members.

Skills

Guest service skills

Communication skills

Multi-tasking

Education

High school diploma or equivalent

Safe Staff certification

RCS Responsible Vendor Training

Job description

At SeaWorld, we’re passionate about caring for animals. In fact, we’ve already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We’re seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

Scope of Position

Trainers are the mentors of new hires. They are expected to teach new hires how to effectively execute the role of team member.

What You Get To Do

• Ensure new team members are given a firm foundation
• Holding new team members accountable for completing the assigned trainings
• Communicate clearly to new hires about expectations and standards
• Must be able to consistently model behaviors expected of a Food & Beverage team member
• Must be able to understand food sanitation, cleanliness standards, federal, state and local health requirements and consistently follow all company and departmental policies
• Must be able to conduct Facility Culinary Foundations Training for new team members within assigned facility, including conducting facility tours and all safety related training
• Must be able to demonstrate knowledge of and train “On the Job Trainer” station tools
• Must be able to monitor the progress of new team members, conduct a 14 days safety check and re‑direct behavior if needed
• Must be able to communicate effectively with team members and members of park leadership
• Must be able to perform other miscellaneous duties as required

What It Takes To Succeed

• Must have minimum of 6 months experience in Food & Beverage
• Must be a current part time or full-time ambassador
• Must have strong written and verbal communications skills
• Must be able to communicate effectively with ambassadors, guests and leadership
• Must have strong guest service skills and a desire to assist others
• Must be able to multi‑task
• Must have high school diploma or equivalent
• Must have Safe Staff certification
• Must have completed RCS Responsible Vendor Training (alcohol) training
• Must remain compliant with all training offered by the Food & Beverage Department
• Must be comfortable and able to work with all food types, including food allergens in any dining facility
• Must be able to successfully complete Facility Trainer audition
• Must be comfortable to working around fumes/dust/odor
• Must be able to work both indoors and outdoors in varying weather conditions
• Must be able to work with and around chemicals

The perks of the position

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.