Guest Experience Trainer & Ambassadors Coach

SeaWorld Parks & Entertainment; Tampa (FL); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets and Passes

Park Discounts on Food and Merchandise

Medical, Dental, and Vision Insurance

401K Retirement plan

Voluntary Insurance

Life Insurance

Disability Benefits

Tuition Reimbursement

Dependent and Health Care Flexible Sp.

Employee Assistance Program

Legal Assistance Plan

Job summary

SeaWorld Parks & Entertainment is seeking a dedicated trainer to lead Ambassador training across facility tours, safety, and station procedures. You will coach and support Ambassadors to reach proficiency and uphold park standards.

Responsibilities include coordinating with supervisors, delivering classes, and ensuring training records and certifications are completed on time, while maintaining a positive, professional team environment for exceptional guest service.

Qualifications

• Must have High School Diploma or Equivalent.
• Minimum of three (3) months department experience preferred.
• Previous training, teaching, and/or presenting experience a plus.
• Must be able to complete all Train-the-Trainer programs and certifications required for delivery of department trainings.
• Must be able to multitask while maintaining a positive attitude to ensure excellent guest service.

Responsibilities

• Conduct training for Ambassadors to include facility tours, safety training, and assigned station training.
• Provide ongoing coaching and retraining opportunities to Ambassadors and support team members through positive reinforcement.
• Communicate with Supervisor and department trainer concerns regarding Ambassador’s progress; Identify additional training needs.
• Conduct necessary training classes and ensure completion of training materials and paperwork for Ambassador and department records.
• Provide answers to Ambassadors to achieve job proficiency.
• Assist other facilities throughout the park as needed.
• Support facility integrity by maintaining high level of quality and cleanliness.
• Consistently practices safe work habits including but not limited to use of PPE, lifting, driving, and reporting of unsafe situations.
• Consistently demonstrates courteous and professional behavior in all work aspects with all Ambassadors and guests.
• Works as part of a team to increase productivity and while providing excellent guest service.
• Maintains a professional appearance that meets grooming standards.

Skills

Verbal & Written Communication

Public Speaking

Team Building

Multitasking

Organizational Skills

Positive Attitude

Guest Service

Safety Awareness

Education

High School Diploma or Equivalent

Tools

PowerPoint

MS Office

Outlook

Windows

Job description

SeaWorld Parks & Entertainment is seeking a dedicated trainer to lead Ambassador training across facility tours, safety, and station procedures. You will coach and support Ambassadors to reach proficiency and uphold park standards.

Responsibilities include coordinating with supervisors, delivering classes, and ensuring training records and certifications are completed on time, while maintaining a positive, professional team environment for exceptional guest service.