F&B Supervisor: Lead Guest Experience & Operations

Guest Services Inc; Flamingo (FL); On-site; USD 18,000 - 26,000; Full time

Job summary

Guest Services, Inc. is seeking a Food and Beverage Supervisor to assist the Manager in unit operations and floor management. You will support food and beverage service, equipment care, and deliver exceptional customer service while guiding staff to high performance.

The role emphasizes team leadership, scheduling, safety compliance, and maintaining quality standards across dining and cashier areas. 2+ years in management is preferred; food safety certification is a plus.

Qualifications

• High School Diploma or GED preferred.
• Bachelor’s or Business Degree preferred.
• At least 2 years of management experience required.
• Food Safety certification is a plus.
• Strong customer service abilities and adaptability.
• Ability to coordinate priorities and lead a team.
• Excellent communication and interpersonal skills.

Responsibilities

• Ensure complete guest satisfaction at all times.
• Handle guests’ complaints and resolve per service standards.
• Monitor setup and maintenance of dining/cashier/food areas.
• Assist in recruiting, supervising, scheduling, and directing staff.
• Train hourly staff for peak performance and development.
• Maintain safe facility environment and equipment standards.
• Notify management of safety or quality issues.

Skills

Customer service

Team leadership

Scheduling

Problem solving

Communication

Food safety

Multitasking

Education

High School Diploma

Bachelor's Degree

Job description

Guest Services, Inc. is seeking a Food and Beverage Supervisor to assist the Manager in unit operations and floor management. You will support food and beverage service, equipment care, and deliver exceptional customer service while guiding staff to high performance.

The role emphasizes team leadership, scheduling, safety compliance, and maintaining quality standards across dining and cashier areas. 2+ years in management is preferred; food safety certification is a plus.