Food & Beverage Team Lead

Guest Services Inc; United States; On-site; USD 26,000 - 34,000; Full time

Job summary

Guest Services, Inc. is seeking a Food and Beverage Supervisor to assist the Manager in unit operations, floor management, and the achievement of financial goals and company initiatives. The role emphasizes customer service excellence and a collaborative team environment.

The position focuses on staffing, training, quality and safety standards, and effective coordination of multiple priorities in a fast-paced setting. Strong communication and problem-solving are essential for daily operations.

Qualifications

• High School Diploma or GED preferred.
• Bachelor’s or Business Degree preferred.
• At least 2 years of experience in related management required.
• Food Safety Certified a plus.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

Responsibilities

• Ensure complete guest satisfaction at all times.
• Handle guests’ complaints and solve them according to customer service standards.
• Monitor and supervise set up and maintenance of dining area, cashier stations, and/or food stations to ensure quality standards.
• Assist in recruiting, supervising, scheduling, disciplining, reviewing, and directing the unit’s staff at the direction of the Manager.
• Train hourly staff for peak performance and monitor staff’s development.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, food production and handling, cooking, housekeeping, sanitation, dress, cash control, and employee hygiene.
• Notify Manager of all unusual events, circumstances, or other safety or quality control issues.

Skills

Customer service

Team leadership

Multi-tasking

People skills

Food safety

Problem solving

Education

High School Diploma or GED

Bachelor’s or Business Degree

Job description

Guest Services, Inc. is seeking a Food and Beverage Supervisor to assist the Manager in unit operations, floor management, and the achievement of financial goals and company initiatives. The role emphasizes customer service excellence and a collaborative team environment.

The position focuses on staffing, training, quality and safety standards, and effective coordination of multiple priorities in a fast-paced setting. Strong communication and problem-solving are essential for daily operations.