F&B Supervisor: Lead Guest Experience at Waterfront Resort

Wequassett; Harwich (MA); On-site; USD 38,572 - 44,083; Full time

Job summary

Wequassett Resort & Golf Club in Harwich, MA is seeking an experienced Restaurant Supervisor to oversee daily restaurant operations, ensuring guest service excellence and adherence to health and safety standards.

You will lead servers, bartenders and hosts, mentor staff, manage scheduling and inventory, and collaborate with management on events and promotions to elevate the guest experience.

Qualifications

• Experience in a supervisory role within restaurant or hospitality environment.
• Strong leadership and interpersonal skills to motivate a diverse team.
• Excellent communication skills, both verbal and written, with a customer-focused approach.

Responsibilities

• Supervise and coordinate the activities of restaurant staff to ensure excellent service.
• Monitor quality of food and beverage preparation and presentation adhering to health and safety regulations.
• Handle guest inquiries and complaints with professionalism and swift resolutions.
• Assist in training and evaluating staff to foster teamwork.
• Develop and implement operational strategies including cost control, inventory and scheduling.
• Plan and execute events, promotions and themed nights to enhance guest experience.
• Conduct regular inspections for cleanliness and organization and address issues promptly.
• Contribute to staff meetings with feedback to improve operations.

Skills

Leadership

Interpersonal skills

Communication skills

Multitasking

Customer focus

Education

High school diploma or equivalent

Hospitality management coursework

Job description

Wequassett Resort & Golf Club in Harwich, MA is seeking an experienced Restaurant Supervisor to oversee daily restaurant operations, ensuring guest service excellence and adherence to health and safety standards.

You will lead servers, bartenders and hosts, mentor staff, manage scheduling and inventory, and collaborate with management on events and promotions to elevate the guest experience.