Luxury Guest Services Associate at Forbes Five-Star Resort

Default (All-EOS Job Aggregator); Harwich (MA); On-site; USD 26,174 - 27,552; Full time

Job summary

Wequassett Resort & Golf Club in Harwich, MA is seeking a polished and service-driven Guest Services Associate. In this role, you will be the primary ambassador of the Wequassett experience, ensuring a gracious and luxurious arrival and departure for guests.

Your responsibilities will include performing check-in and check-out procedures, demonstrating knowledge of resort amenities, and proactively identifying guest needs. Experience in a luxury environment and a passion for guest service are preferred. The hourly rate is $19.00 - $20.00 based on experience.

Qualifications

• Previous experience in a luxury hotel or resort environment preferred.
• A genuine passion for guest service and hospitality excellence.

Responsibilities

• Welcome guests with a warm, personalized, and professional demeanor.
• Perform seamless check-in and check-out procedures according to service standards.
• Demonstrate comprehensive knowledge of all resort accommodations and amenities.
• Proactively identify guest preferences and opportunities to personalize stays.
• Respond to guest inquiries with urgency and discretion.
• Support the Concierge team during peak periods.

Skills

Exceptional communication

Organizational skills

Multitasking abilities

Job description

Wequassett Resort & Golf Club in Harwich, MA is seeking a polished and service-driven Guest Services Associate. In this role, you will be the primary ambassador of the Wequassett experience, ensuring a gracious and luxurious arrival and departure for guests.

Your responsibilities will include performing check-in and check-out procedures, demonstrating knowledge of resort amenities, and proactively identifying guest needs. Experience in a luxury environment and a passion for guest service are preferred. The hourly rate is $19.00 - $20.00 based on experience.