Food & Beverage Supervisor

EOS Hospitality LLC; Harwich (MA); On-site; USD 52,000 - 78,000; Full time

Job summary

Wequassett Resort and Golf Club, part of EOS Hospitality, seeks an experienced Restaurant Supervisor to oversee daily dining operations, ensuring guest satisfaction and high standards of service.

You will lead a diverse team across four restaurants, supervise staff, train, and collaborate with management on cost control, scheduling, and events to deliver an exceptional guest experience.

Qualifications

• Minimum 2 years of experience in a supervisory role within restaurant or hospitality.
• Strong leadership and interpersonal skills with the ability to motivate a diverse team.
• Excellent communication skills, both verbal and written, with a customer-focused approach.
• Ability to work in a fast-paced environment and handle multiple tasks.

Responsibilities

• Supervise and coordinate activities of restaurant staff to ensure excellent service.
• Monitor quality standards for food and beverages and health & safety compliance.
• Handle guest inquiries and resolve complaints to ensure satisfaction.
• Assist in training and evaluating staff and promoting teamwork.
• Collaborate on operational strategies including cost control, inventory, and scheduling.
• Participate in planning events, promotions, and themed nights to enhance guest experience.
• Conduct regular inspections for cleanliness and organization, addressing issues promptly.
• Provide feedback in staff meetings to improve operations and guest satisfaction.

Skills

Leadership

Customer service

Communication

Team management

Interpersonal skills

Education

High school diploma

Hospitality management education (plus)

Job description

Description

Cape Cod's only double Forbes Five-Star resort is looking for an experienced and enthusiastic Restaurant Supervisor to join our team. As the Food & Beverage Supervisor at Wequassett Resort and Golf Club, you will play a pivotal role in overseeing the daily operations of our restaurant(s), ensuring the highest standards of guest service, quality, and efficiency. You will work closely with the restaurant management team to ensure seamless operations and an outstanding dining experience for our guests.

Key Responsibilities:

• Supervise and coordinate the activities of restaurant staff, including servers, bartenders, and hosts, ensuring excellent customer service and compliance with all resort policies and procedures.
• Monitor and maintain quality control standards for food and beverage preparation and presentation, ensuring consistency and adherence to health and safety regulations.
• Handle guest inquiries, requests, and complaints with professionalism, providing swift and effective resolutions to ensure guest satisfaction.
• Assist in training, mentoring, and evaluating restaurant staff, fostering a positive work environment and promoting teamwork.
• Collaborate with the restaurant management team to develop and implement operational strategies, including cost control, inventory management, and scheduling.
• Participate in the planning and execution of special events, promotions, and themed nights to enhance the guest experience.
• Conduct regular inspections of the restaurant to ensure cleanliness and organization, addressing any maintenance or safety issues promptly.
• Contribute to staff meetings, providing feedback and suggestions for improving restaurant operations and guest satisfaction.

Qualifications and Experience:

• High school diploma or equivalent; additional education in hospitality management or a related field is a plus.
• A minimum of 2 years of experience in a supervisory role within the restaurant or hospitality industry.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
• Excellent communication skills, both verbal and written, with a customer-focused approach.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Flexibility to work evenings, weekends, and holidays as required.

Wequassett Resort and Golf Club is an exquisite 27-acre waterfront resort on beautiful Pleasant Bay. We are known for our award‑winning service culture with an unparalleled commitment to go above and beyond for our guests. We offer four restaurants, two pools, two private beaches, four tennis courts, boating, sailing and championship golf.

Qualifications

A minimum of 2 years of experience in a supervisory role within the restaurant or hospitality industry

Experience

• Required

  2 years:

  A minimum of 2 years of experience in a supervisory role within the restaurant or hospitality industry

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: EOS Hospitality