Food & Beverage Supervisor

EOS Hospitality Wequassett Employee LLC; Harwich (MA); On-site; USD 39,000 - 44,000; Full time

Job summary

Wequassett Resort and Golf Club is seeking an experienced Restaurant Supervisor to oversee daily restaurant operations and ensure premier guest service at Cape Cod’s Forbes Five-Star resort. You will supervise staff, uphold quality, and collaborate with management on strategic operations.

Qualifications include 2+ years in a supervisory role, strong leadership and communication, and flexibility to work evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent; hospitality-related education a plus.
• Minimum 2 years of supervisory experience in restaurant or hospitality.
• Strong leadership and interpersonal skills to motivate a diverse team.
• Excellent verbal and written communication with a customer-focused approach.
• Able to work in a fast-paced environment and manage multiple tasks.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Supervise and coordinate restaurant staff to ensure excellent guest service.
• Monitor quality and presentation of food and beverages, ensuring safety standards.
• Handle guest inquiries, requests, and complaints professionally and promptly.
• Assist in training, mentoring, and evaluating staff to foster teamwork.
• Collaborate with restaurant management on operations, cost control, inventory, and scheduling.
• Participate in planning and executing events, promotions, and themed nights.
• Inspect restaurant areas regularly for cleanliness and safety; address issues promptly.
• Contribute to staff meetings with feedback and ideas to improve operations.

Skills

Leadership

Staff supervision

Communication

Guest service

Multitasking

Education

High school diploma

Hospitality basics

Job description

• Pay or shift range: $28 USD to $32 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Cape Cod's only double Forbes Five-Star resort is looking for an experienced and enthusiastic Restaurant Supervisor to join our team. As the Food & Beverage Supervisor at Wequassett Resort and Golf Club, you will play a pivotal role in overseeing the daily operations of our restaurant(s), ensuring the highest standards of guest service, quality, and efficiency. You will work closely with the restaurant management team to ensure seamless operations and an outstanding dining experience for our guests.

Key Responsibilities:

• Supervise and coordinate the activities of restaurant staff, including servers, bartenders, and hosts, ensuring excellent customer service and compliance with all resort policies and procedures.
• Monitor and maintain quality control standards for food and beverage preparation and presentation, ensuring consistency and adherence to health and safety regulations.
• Handle guest inquiries, requests, and complaints with professionalism, providing swift and effective resolutions to ensure guest satisfaction.
• Assist in training, mentoring, and evaluating restaurant staff, fostering a positive work environment and promoting teamwork.
• Collaborate with the restaurant management team to develop and implement operational strategies, including cost control, inventory management, and scheduling.
• Participate in the planning and execution of special events, promotions, and themed nights to enhance the guest experience.
• Conduct regular inspections of the restaurant to ensure cleanliness and organization, addressing any maintenance or safety issues promptly.
• Contribute to staff meetings, providing feedback and suggestions for improving restaurant operations and guest satisfaction.

Qualifications and Experience:

• High school diploma or equivalent; additional education in hospitality management or a related field is a plus.
• A minimum of 2 years of experience in a supervisory role within the restaurant or hospitality industry.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
• Excellent communication skills, both verbal and written, with a customer-focused approach.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Flexibility to work evenings, weekends, and holidays as required.

Wequassett Resort and Golf Club is an exquisite 27‑acre waterfront resort on beautiful Pleasant Bay. We are known for our award-winning service culture with an unparalleled commitment to go above and beyond for our guests. We offer four restaurants, two pools, two private beaches, four tennis courts, boating, sailing and championship golf.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.