Restaurant Operations & Guest Experience Leader

Wequassett; Harwich (MA); On-site; USD 64,000 - 77,000; Full time

Job summary

Wequassett in Harwich, MA seeks an Outlet Operations Supervisor to lead the twenty eight Atlantic/Thoreau’s dining outlets, overseeing daily service operations and reservations to optimize guest satisfaction and revenue.

You will train and coach staff, manage scheduling and events, supervise bar operations, and coordinate with management to protect assets while delivering exceptional guest experiences.

Qualifications

• Experience in hospitality operations leadership and staff coaching.
• Strong ability to manage dining reservations and service flow.
• Familiarity with POS systems and beverage controls.

Responsibilities

• Lead and supervise outlet operations for dining and bar.
• Develop and train staff, conduct reviews, and implement upselling techniques.
• Manage shift scheduling, events, and VIP reservations; ensure profitability and asset protection.

Job description

Wequassett in Harwich, MA seeks an Outlet Operations Supervisor to lead the twenty eight Atlantic/Thoreau’s dining outlets, overseeing daily service operations and reservations to optimize guest satisfaction and revenue.

You will train and coach staff, manage scheduling and events, supervise bar operations, and coordinate with management to protect assets while delivering exceptional guest experiences.